Aishwarya Venkateswaran

Senior Business Continuity, Operational Resilience, and Technology Resilience leader with 12+ years of IT experience, driving enterprise resilience programs across 200+ global client accounts. Proven expertise in Business Impact Analysis, continuity and recovery strategy, Disaster Recovery, Crisis Management, enterprise risk, third‑party risk, and ISO 22301 implementation. Skilled in audit & compliance (ISO 22301, TL9000, CMMI), executive stakeholder management, and resilience testing.

Recognized for strengthening governance, identifying critical dependencies and single points of failure, and leveraging AI‑assisted validation to improve BCM data quality, documentation accuracy, and resilience reporting.

Senior Business Continuity & Operational Resilience Consultant at Tata Consultancy Services Limited (2012-06 – Present)

• Lead enterprise-wide Business Continuity, Operational Resilience, Technology Resilience, Disaster Recovery and Crisis Management programs across 200+ global client accounts, aligning resilience activities with enterprise risk, governance, regulatory requirements and business objectives.
• Serve as a core member of the Enterprise Crisis Management Team, coordinating response to cyber incidents, technology outages, infrastructure failures, natural disasters, civil unrest and geopolitical events through structured escalation, executive decision-making and stakeholder communication.
• Drive the Business Continuity Management lifecycle covering Business Impact Assessments (BIA), risk assessments, continuity strategy, recovery strategy, dependency mapping, Business Continuity Plans (BCPs), governance and continuous improvement.
• Lead Technology Resilience initiatives by assessing critical business services, applications, infrastructure, cloud and network dependencies, recovery capabilities, RTO/RPO alignment and operational readiness; partner with technology, infrastructure, cloud and security teams to strengthen recovery capabilities and reduce technology risk.
• Lead resilience validation through tabletop exercises, Disaster Recovery testing, failover simulations, crisis management drills, call-tree validations and enterprise recovery exercises to strengthen preparedness and recovery capability.
• Identify, assess and mitigate Single Points of Failure (SPOFs) across business processes, technology, facilities, people and third-party/vendor ecosystems, strengthening enterprise resilience and recovery readiness.
• Develop and enhance BCPs, Crisis Management Plans, Emergency Response Plans, Disaster Recovery Plans, Command Centre procedures, governance standards, SOPs, playbooks, policies and resilience documentation aligned with ISO 22301 and industry best practices.
• Serve as a primary SME for client assurance, regulatory reviews, internal and external audits, RFPs/RFIs, customer due diligence and resilience capability assessments; support governance, compliance and risk assurance activities.
• Supported and executed ISO 22301, TL9000 and CMMI audits, contributing to compliance, governance excellence and continuous process improvement.
• Influence senior business and technology stakeholders through strategic advisory, executive reporting, KPI/KRI management and cross-functional collaboration; leverage AI-assisted validation techniques to improve BCM data quality, documentation accuracy and resilience reporting.

MBA Internship at AureaTech Solutions Ltd. (2016-04 – 2016-06)

• Conducted market research, business analysis and competitor benchmarking for an SME-focused ERP and Point of Sale (POS) solution.
• Gathered and analyzed requirements and collaborated with stakeholders on 30+ application screens, 20+ data models and 40+ functional use cases.
• Translated business requirements into functional specifications and supported project planning, product demonstrations and project lifecycle documentation.
• Received a Letter of Recommendation from the Founder for contribution to product development, business analysis and project execution.

MBA – Symbiosis Centre for Information Technology, Symbiosis International University (SIU) (2015 – 2017)

B.E. in Electronics & Telecommunication – SIES Graduate School of Technology, University of Mumbai (2011)