Aiswarya C A

I seek challenging opportunities where I can fully use my skills for the success of the organization.

Process Associate - Sutherland Global Services Pvt. Ltd.

(2025-02)

• Change owner and beneficiaries with there requirements
• Handling beneficiary-related requests including beneficiary information letters, ownership acknowledgements, beneficiary changes, and verification of coverage specifically US region.
• Processing address and phone number changes, third-party authorisations, and vitical value requests.
• provides beneficiary details and ensuring compliance.
• Delivering high-quality service while adhering to SLAs and regulatory requirements

Customer Support Associate - Sutherland Global Services Pvt. Ltd.

(2025-09 - 2025-11)

responsible for managing and overseeing all the activities that ensure smooth backend processes in an organization. This role involves coordinating various operational tasks, ensuring data integrity, and collaborating with different teams to optimise workflow efficiency.

• provided job distribution and also Scheduled there drug test and background check in us and canada candidate.
• provided the details and rules and regulations on there first day of work.

BCom - Office Management and Secretarial practice - Nirmala College Muvattupuzha (2020-01 - 2023-12)

Plus two - commerce - G H S S Kadayirupu (2018-01 - 2020-12)

SSLC - B G H S Njaralloor (2017-01 - 2018-12)