Aiswarya M B

Administration and sales coordination professional with 5+ years of experience in back-office operations, office administration, documentation, order processing, CRM management and MIS reporting. Skilled in record keeping, customer and vendor communication, scheduling and cross-functional coordination. Hands-on with Salesforce, SAP and Microsoft Excel.

Sales Coordinator - CUIRASS DOORS - Kozhikode

(2026-01 - 2026-09)

• Processed 100+ orders monthly in SAP and coordinated timely order execution and delivery.
• Maintained 500+ client records in Salesforce with accurate customer and order information.
• Prepared sales and operational MIS reports for management.
• Coordinated with logistics and internal teams on delivery schedules and pending tasks.
• Handled customer enquiries and follow-ups through phone and email.
• Managed day-to-day back-office administration, including documentation, filing and data entry.

Career Break

(2025-02 - 2025-12)

CRM Executive - ARVICON INTERNATIONAL - Delhi

(2024-11 - 2025-01)

• Maintained and updated CRM records, customer information and follow-up details in Salesforce.
• Coordinated customer requirements and pending activities with internal stakeholders.
• Tracked CRM tasks and prepared customer records and routine MIS reports.

Sales Coordinator - MARBLE GALLERY PVT LTD - Kozhikode

(2023-06 - 2024-07)

• Coordinated customers, sales, purchase, warehouse and logistics teams for order processing and delivery, with documentation and follow-up on pending orders.
• Handled customer communication on products, pricing and order status.
• Prepared quotations, sales documents and management reports.
• Maintained customer databases and business records in CRM software with accurate data entry.

Front Desk Executive cum Admin / Sales Officer - POPULAR VEHICLES & SERVICES LTD - Kottayam

(2020-10 - 2023-05)

• Handled customer enquiries, appointments and sales support activities.
• Managed front desk, office records, documents and spreadsheets, and scheduled customer appointments.
• Supported invoicing activities and inventory tracking; handled calls, emails and walk-in visitors.

BA - English Language & Literature - BK College, Kottayam (2015 - 2018)

Plus Two - Holy Family Higher Secondary School (2013 - 2015)

10th - Sree Narayana Public School, Kottayam (2013 - 2013)