Aiyaz Alam
Centre Head-Operations
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About
I am a healthcare operations leader with 15+ years of experience in managing diagnostics centre, Clinic and hospitals. Proven expertise in operational excellence, team leadership, P&L management, and driving process improvements in high-growth environments. Skilled in managing full operations of 40+ bed facilities with large teams across India and UAE.
Experience
Centre Head - Operations - Meditrina Heart Centre (PPP Model - Civil Hospital, Gurugram) - Gurugram
(2024-11 - 2026-03)
Led 40-bed cardiac speciality hospital with 80 staff members under PPP model (Ayushman Bharat & BPL). Managed end-to-end administration, Revenue generation and 100% patient satisfaction improvement while maintaining NABH compliance.
Centre Manager-Operations - HealthMap Diagnostics Pvt.Ltd. (PPP Model- SNM Medical Collage & Hospital, Dhanbad, Jharkhand) - Dhanbad, Jharkhand
(2022-08 - 2024-04)
Led operations of high-volume diagnostic centres across two locations.
- Improved operational processes, team performance, and patient care (Ayushman Bharat & BPL).
- Managed daily operations, revenue targets, and quality standards (NABL).
Centre Manager - Medplus Health Services Ltd. - Nagpur, Maharashtra
(2021-05 - 2022-07)
Supervisor- Operations - DM Healthcare - Dubai, UAE
(2015-04 - 2020-05)
Accessioning Officer - SRL Religare - Dubai - Dubai, UAE
(2013-06 - 2015-02)
Operation Supervisor - Star Metropolis Clinical Laboratory - Dubai, UAE
(2012-05 - 2013-04)
Corporate Coordinator- Wellness Centre - SRL Religare Diagnostics– Fortis Healthcare - New Delhi
(2008-02 - 2012-01)
Education
Executive Certificate Program - Healthcare Management - XLRI Jamshedpur (2018)
Master of Business Administration (MBA) - Hospital Administration - Vinayaka Mission University (2009)
Bachelor in Medical Laboratory Technology (BMLT) - Medical Laboratory Technology - Allahabad Agriculture Deemed University (2005)
