Ajay Ajay

Results-driven Recovery Agent with 1.5 years of experience in managing accounts receivable, loan recovery, and client communication. Proven track record of reducing outstanding dues while maintaining professional client relationships. Proficient in basic computer applications and design software like Adobe Photoshop and Illustrator.

Customer Care Executive at Teleperformance (Onfido)

• Handled customer queries and provided accurate information regarding Onfido's identity verification services.
• Ensured excellent customer experience by resolving issues in a timely and professional manner.
• Maintained high customer satisfaction and met performance metrics consistently.

Recovery Agent at Due Factory

• Managed client communication and resolved pending balance issues effectively.
• Negotiated payment plans and followed up regularly to ensure timely loan recoveries.
• Maintained accurate records of client interactions and payments received.

Recovery Agent at Matrix Solutions

• Handled customer queries and guided borrowers through debt resolution processes.
• Utilized strong communication skills to achieve monthly recovery targets.

Bachelor of Arts in B.A. – SOL, University of Delhi (2022)

Senior Secondary in 12th – CBSE Board (2019)

Secondary School in 10th – CBSE Board (2017)