Business analysts AND Sr Executive
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I am a good listener and learner, able to communicate well with a group and on an individual level. I am able to motivate and direct my talents and skills to meet objectives. I always seek to achieve a high standard in whatever work I undertake. I am well organised with a clear and positive approach to problem solving.
ICICI BANK Oct 2019 – Sept 2021
RELATIONSHIP MANAGER ( BRANCH BANKING)
Handled all retail banking operations includes Domestic payments, Cross border payments, Clearing and handling customer queries in banking. Hands on experience in Finacle, CRM and Sales force
Automation Applications. Ensuring Audit and Compliance at the branch. Ensuring error free transactions and avoiding the delay in transactions thereby maintaining the TAT in serving the customer.Handling HNI customers at the branch and being one point of contact for them at the portfolio level. Working Knowledge of Payment Channels such as NEFT, RTGS, IMPS, UPI, NACH,
ECS, CMS in Banking Industry. Acquiring the high- value CASA relationships & responsible for man-
aging CASA value Growth.
ODICEA DISTRIBUTION TECHNOLOGY PVT LTD Oct 2021 – Sept 2022
Served as the SPOC for all Customer escalations tickets created by sales support team. Co-
ordinate with various stakeholders Data, trend analysis & presentation Managing the product sup-
port team’s day-to-day functions. Provided product training to support teams in Delhi NCR.
Handled Promotional Cashback process for North India Create weekly Mis And DataMaintenance.
I PROCESS SERVICE INDIA PVT LTD Sept 2022 – Feb 2024
Key Deliverables Stakeholder Management and Requirement gathering. preparing BRD, FRD,
Use Cases and Assisting QA’sin preparing the test cases. Performing gap analysis for all kind of mi-
gration projects. Maintaining Product Backlog and prioritizing features. Review test cases cre-
ated by QA team & assisting them. Weekly and Monthly Presentations for Internal Management
Dealing with internal/external stakeholders (Vendors, Partners of banking channels & ensuring seamless services Communication of the business requirements with technology team Making the nal product available to the concerned stakeholders Assisting client in UAT for the initial pro-
totypes developed Experience of working in all testing phase in SDLC includes requirement analy-
sis, Test Design, Environment setup, Test Execution, Test Reporting.
10th May 2011 – May 2012
12th May 2013 – May 2014
BACHELOR OF ARTS Jun 2015 – Sept 2018
MBA ( HR AND FINANCE) Jul 2020 – Aug 2022
