Ajay K

Operations-focused logistics professional with 16+ years of experience in contract logistics, warehousing, inventory control, transportation, and customer operations within the UAE. Proven track record in managing large-scale warehouse operations, leading cross-functional teams, implementing WMS/TMS solutions, and ensuring compliance with JAFZA and Dubai Customs regulations. Currently handling end-to-end operational responsibility for key multinational clients, with strong exposure to operations planning, process optimization, and performance management.

Expertise includes implementing effective customer service strategies, developing, and coaching customer service representatives, and driving high levels of customer satisfaction.

Operations Manager at Max Line LLC (2026-01 – 2026-08)

• Directed end-to-end consolidation operations from the UAE to GCC countries.
• Earned multiple promotions within six months based on operational performance.
• Managed Documentation, Freight Forwarding, Packing & Lashing, and Operations teams.
• Implemented new communication protocols to improve coordination and customer satisfaction.
• Led migration from a legacy ERP system to a modern ERP platform.
• Introduced employee welfare initiatives.
• Recovered approximately AED 2 million through successful insurance claims for long-pending damaged inventory.
• Established departmental cost centers to improve financial accountability and performance measurement.
• Drove continuous process improvements to enhance operational efficiency.

Customer Service & Operations Team Head (Contract Logistics) at DSV Global Transport and Logistics (2024-02 – 2025-08)

• Led day-to-day warehouse and distribution operations for a major electronics client (Epson), ensuring SLA and KPI compliance.
• Advised to implement technology solutions for better tracking and visibility in the supply chain.
• Acted as the primary operations point of contact between client, warehouse, transporters, and internal stakeholders.
• Supported operations planning, volume forecasting, and workload distribution to meet peak demand.
• Managed the customer service team in sending pre-alerts and shipment updates to Epson's customers, ensuring timely delivery and high customer satisfaction.
• Ensured inventory accuracy, stock reconciliation, and operational compliance with internal and client standards.
• Implemented new customer communication protocols that reduced response time by 25%.

Assistant Customer Service & Operations Manager (Contract Logistics) at GAC Logistics Park (2014-01 – 2023-01)

• Managed day-to-day contract logistics operations, covering warehousing, inventory control, inbound and outbound distribution.
• Led warehouse operations planning, ensuring efficient space utilization, manpower deployment, and smooth workflow execution.
• Developed and implemented logistics plans and procedures to ensure that the supply chain was optimized for efficiency and cost-effectiveness.
• Conducting regular performance reviews of logistics partners and making recommendations for process improvements to increase efficiency and reduce costs.
• Coordinated with the logistics team to ensure that all customer orders were tracked and monitored throughout the fulfillment process, providing regular updates to customers as needed.
• Prepared operations report for management covering volumes, service levels, issues, and improvement actions.

Logistics Consultant at Prabha Steels & Cements (2023-03 – 2023-10)

Team Leader at GAC Logistics Park (2011-06 – 2013-12)

Customer Service Coordinator at GAC Logistics Park (2010-09 – 2011-05)

Master of Business Administration (M.B.A) in Shipping & Logistics, Marketing – Birla Institute of Technology

Bachelor of Science – University of Calicut

Certification in Logistics and Supply Chain Management – IIM Kozhikode