Ajay Kumar

Data Analyst with hands-on experience in logistics and quick-commerce operations, specializing in Python, SQL, BigQuery (Google Cloud Platform), and end-to-end dashboard automation. Builds complete data pipelines — from raw ingestion through cleaning, transformation, and stakeholder-ready dashboards — to drive operational efficiency and data-informed decisions. Automated a 6,000-ticket/day resolution system that eliminated manual processing entirely, and delivers real-time KPI/SLA dashboards used by leadership across 10+ logistics hubs.

Strong track record in cohort analysis, root-cause analysis, A/B testing, and process automation at scale.

Data Analyst — Operations & Performance - Shadowfax Technologies - India

(2025-08)

Logistics / Quick-Commerce Startup

• Performed cohort-level trend analysis to identify SLA breach patterns, delay hotspots, and performance-drop clusters across hub-level delivery data
• Benchmarked hub-level performance variation to isolate root drivers of delivery-rate improvement
• Owned daily KPI dashboards consumed directly by state heads and senior leadership
• Designed and deployed Python + BigQuery pipelines automating EOD reporting across 10+ hubs in real time, cutting manual reporting effort by 90%
• Implemented automated data-quality and validation checks, sustaining >98% accuracy across 1M+ delivery records
• Built a Zoho–BigQuery integration bridging field-operations data with business analytics, consolidating multi-source reporting

Master of Computer Applications - MCA - Chandigarh University (2023 - 2025)

Bachelor of Computer Applications - BCA - Magadh University (2019 - 2023)