Ajay Kumar
System Administrator
Talent
Hyderabad, Hyderabad6 USD/hourMember since September 29, 2022
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About
AWS, AZURE, Cloud Computing, Server Administration
Experience
- Working off a Service Management ticket queue, ensuring high urgency tickets are prioritized.
- Followed ITIL Process.
- Oversees and updates assigned support service requests, handling daily technical support activities on desktop support, data network, and server management.
- Works independently in troubleshooting and providing solutions to unresolved hardware and software problems through the trouble-ticket system.
- Sets up desktop computers and peripherals and tests network connections.
- Provides advanced, senior-level technical support to internal and external users; installs configures.
- Installations of Operating systems like XP, Vista, Windows 7, Windows 8, and Windows 10 on the client side.
- Managing User and Group Account Administration.
- Maintaining the Networks, Routers and Switches, and UPS.
- Installation, configuration, and troubleshooting of Ms-Office & Outlook and Thunderbird.
- Providing Share & Security level permissions to the users in Windows.
- Resolving the issue with Printer Network/Shared Printer.
- Maintain Antivirus upgraded in day-to-day activity. ( McAfee and K7 )
- Knowledge of Active Directory.
- Assigning Share & Security level permission to File & Folder (windows and Linux).
- Configuring and Maintaining data backup.
- Troubleshooting the Issues and monitoring the system performance.
Education
Degree B.Sc Computers
