AWS, AZURE, Cloud Computing, Server Administration
Experience
Working off a Service Management ticket queue, ensuring high urgency tickets are prioritized.
Followed ITIL Process.
Oversees and updates assigned support service requests, handling daily technical support activities on desktop support, data network, and server management.
Works independently in troubleshooting and providing solutions to unresolved hardware and software problems through the trouble-ticket system.
Sets up desktop computers and peripherals and tests network connections.
Provides advanced, senior-level technical support to internal and external users; installs configures.
Installations of Operating systems like XP, Vista, Windows 7, Windows 8, and Windows 10 on the client side.
Managing User and Group Account Administration.
Maintaining the Networks, Routers and Switches, and UPS.
Installation, configuration, and troubleshooting of Ms-Office & Outlook and Thunderbird.
Providing Share & Security level permissions to the users in Windows.
Resolving the issue with Printer Network/Shared Printer.
Maintain Antivirus upgraded in day-to-day activity. ( McAfee and K7 )
Knowledge of Active Directory.
Assigning Share & Security level permission to File & Folder (windows and Linux).
Configuring and Maintaining data backup.
Troubleshooting the Issues and monitoring the system performance.
Restricting Users in Installing New Programs and applying privileges using group policies.
