Ajay Kumar Singh

Atlassian Tools Administrator with 9 years of IT experience, including 5 years as a Scrum Master, with experience in Jira and Confluence administration, Agile methodologies, IT operations, incident management, and cross-functional collaboration. Currently supporting Atlassian tools, handling tickets and administration activities. Experienced in Jira projects, workflows, user accounts, roles and permissions, Scrum ceremonies, stakeholder management, impediment removal, continuous improvement, incident management, SLA monitoring, reporting, dashboards, and basic Jenkins pipeline troubleshooting.

Project Engineer / Atlassian Tools Administrator - UST - Bengaluru, Karnataka, India

(2025-06)

• Work as an Atlassian Tools Administrator, handling tickets and support requests related to Atlassian tools.
• Support day-to-day administration activities for Atlassian tools based on organizational requirements.
• Manage and resolve user requests and tool-related issues within defined processes.
• Support Jira and Confluence users to improve productivity and adoption.
• Collaborate with stakeholders and technical teams to understand requirements and resolve Atlassian tool issues.

Scrum Master - Wipro - Bengaluru, Karnataka, India

(2020-06 - 2025-04)

• Facilitated daily stand-ups, sprint planning, retrospectives, and sprint demos for a 10+ member cross-functional team.
• Helped reduce the product delivery cycle by 20% through effective Agile practices and continuous improvement.
• Collaborated with Product Owners, team members, technologists, and Scrum Masters to define solutions and drive delivery.
• Applied Agile methodologies to improve cycle time and support delivery objectives.
• Provided regular updates to customers and senior leadership regarding progress, risks, and roadblocks.
• Identified and removed impediments affecting team productivity and delivery.
• Bridged Product Owners, business stakeholders, developers, and engineering teams to ensure alignment and transparency.
• Coached team members and stakeholders on Scrum, Agile principles, estimation, and prioritization.
• Managed and updated Jira and Confluence to accurately reflect project and delivery status.
• Promoted Agile values and supported continuous improvement initiatives.

Operations Support Analyst - Wipro - Bengaluru, Karnataka, India

(2015-11 - 2020-05)

• Collaborated with cross-functional teams to improve communication and coordination, contributing to faster incident resolution.
• Conducted training sessions and workshops on incident management best practices and new technologies.
• Developed reports and dashboards to provide visibility into incident trends and support proactive issue prevention.
• Supported implementation of a new ticketing system that contributed to a 15% reduction in incident resolution time.
• Escalated incidents at risk of breaching Service Level Agreements (SLAs) to the appropriate coordinator.
• Monitored reliability, availability, and infrastructure service-level metrics.
• Supported operational effectiveness and efficiency of Incident Management processes.
• Created a basic Jenkins pipeline using shared libraries and troubleshot build failures related to node and tool/version connectivity.
• Managed Jira user accounts, roles, and permissions and supported project and workflow configuration.

M.Tech. - Information Technology - Vellore Institute of Technology (2016 - 2020)

B.Sc. - Information Technology - Graphic Era Hill University (2012 - 2015)