Ajay Kumar

To seek a position in the company, where my expertise and skills can be used for the growth of the organization.

Customer Service Agent - AVS Holidays Pvt. Ltd. - U.S.A

(2024-07 - 2025-06)

• Converting sales.
• Handling with passenger Query.
• Checking and Reverting email of passenger.
• Sending E-ticket and boarding pass to passenger.

Sales Agent - Fare Destination Pvt. Ltd. - U.S.A

(2023-10 - 2024-06)

• Converting sales
• Handling with passenger Query.
• Resolving Airline case.

Customer Service Agent and Sales Agent - Fare Destination Pvt. Ltd. - U.S.A

(2021-12 - 2023-08)

• Converting sales
• Handling with passenger Query.
• Resolving Airline case.
• Checking and Reverting email of passenger.
• Sending E-ticket and boarding pass to passenger.

Admin - Jaz Travels - U.K

(2021-03 - 2021-11)

• Maintaining their bank detail of Amex, Barclays bank.
• Maintaining Supplier Statement.
• Booking updating and maintaining sales agents booking.

F&B Service Associate - Radisson blu plaza airport

(2019-10 - 2020-08)

• Working In room dinning- food order, tray and trolley setup, sales report.
• Guest service recovery.
• Taking Guest feedback.
• Delivering the order.
• Up-selling of Food and Beverage.

Senior Customer Representative - Intelenet Global Services

(2018-03 - 2018-11)

Apple Leisure Group (Travel Impression)

• DMR (Daily Morning Report) segregation – listing various locations, cancellation, transfers, confirmations.
• Handling B to B – Travel Agent Queries
• Handling B to C – Customer Queries (Fares, special request, FIT Booking)
• Applying Stop sale and cut offs for specific hotel request
• Inventory Management – Extending, Drop down

Sr. Associate - Novotel Mumbai (Juhu Beach)

(2017-01 - 2018-01)

• Handling In room dining – Food Order's, table setup, Sales Report, Inventory Management
• Liaising with Front Office and House Keeping for smooth operations.
• Turn down service – Basis Room Category
• Breakfast Operations

Industrial Training - Novotel Mumbai (Juhu Beach)

(2017-01 - 2017-06)

Industrial Training with Novotel Mumbai (Juhu Beach) for 06 Months

Summer Vocational Training - Gateway of Ganges

(2016-06 - 2016-09)

Summer Vocational Training with Gateway of Ganges for 03 Months

10th - C.B.S.E (2009-01 - 2010-01)

12th - C.B.S.E (2011-01 - 2012-01)

Bachelor - Hospitality Management - Amrapali Group of Institute (2014-01 - 2017-01)