Assistant Manager
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To obtain a challenging role in the insurance and financial services sector where I can utilize my experience in insurance operations, customer handling, and process management.
Sr. Associate - EXL Service (AFLAC Process)
(2014-01 - 2015-12)
Handled insurance backend operations, claims processing, documentation, and SLA management.
Sr. Associate - Paytm - Noida
(2015-01 - 2017-07)
Managed social media operations, customer queries, and escalations ensuring high satisfaction.
Sr. Associate - Paytm - Noida
(2019-08 - 2020-07)
Managed social media operations, customer queries, and escalations ensuring high satisfaction.
Sr. Associate - Cyfuture India Pvt. Ltd.
(2017-08 - 2019-07)
Handled backend operations, reporting, and customer support.
Jio Point Manager - Reliance Jio Infocomm Ltd.
(2020-09 - 2021-04)
Managed sales, team performance, and customer onboarding.
Operations - Netimpact Pvt. Ltd.
(2021-11 - 2025-09)
Handled client servicing, escalations, reporting, and process improvements.
