Ajay Pandey

Hospitality professional with 5+ years' experience in housekeeping and pre-opening operations for international hotels and cruise lines. Skilled in team leadership, staff scheduling, inventory control and enforcing cleanliness standards; supported the pre-opening of four Marriott properties and the Explora Journey, ensuring smooth operations and high guest satisfaction. Proficient with Opera and WISH.NET PMS and MS Office; customer-focused, organized and reliable, fluent in English and Hindi.

SUIT HOST - EXPLORA JOURNEY - MSC CRUISE - Geneva

(2024-02)

• Supported pre-opening activities for Explora Journey, preparing suites for guest occupancy and ensuring brand readiness.
• Delivered turndown and in-suite services following operational standards to maintain high guest satisfaction.
• Anticipated and fulfilled guest preferences and special requests, providing personalized service and rapid resolution.
• Managed lost & found items and coordinated handover to housekeeping leadership.

HOUSEKEEPING SUPERVISOR - ELEMENT BY MARRIOTT - Doha

(2022-05 - 2023-11)

• Led morning briefings, assigned and inspected housekeeping tasks to maintain cleanliness standards.
• Supported pre-opening of four Marriott properties.
• managed reports (extra bed, cleaning, Lost&found, equipment damage), staff scheduling, training, inventory control and guest complaint resolution.

SENIOR HOUSEKEEPING ATTENDANT - FLORA CREEK DELUXE HOTEL APARTMENT - Dubai

(2021-01 - 2022-04)

• Led morning briefings when senior unavailable.
• maintained room quotas and participated in weekly/monthly stock inventories.
• Prepared operational reports and handled guest requests, complaints and shift handovers.

HOUSEKEEPING ATTENDANT - CLUB MAHINDRA ACACIA PALM - Goa

(2019-09 - 2020-11)

• Prepared rooms for occupancy.
• Handled guest requests and lost & found, stocked supplies, cleaned and serviced rooms.
• Ensured guest security and privacy.

BACHELOR OF SCIENCE IN HOTEL MANAGEMENT - Hotel Management - Lovely Professional University (2019-06)

SENIOR SECONDARY (12TH) - Arts and humanities - Government Senior Secondary School (2016-05)