Ajay Rajamane

Customer success professional with around 3 years of experience in student relationship management, customer retention, renewals, and support operations across ed-tech and service-based industries. Experienced in managing customer journeys, improving session engagement, handling escalations, and driving retention through proactive follow-ups and relationship building. Strong expertise in customer success, academic progress coordination, SLA-based support, and creating long-term customer value through personalized engagement and trust.

Relationship Manager - NoBroker.In - Bengaluru

(2024-08 - 2026-04)

• Customer Relationship Management & Retention: Managed customer relationships through regular follow-ups, requirement understanding, and personalized engagement to improve satisfaction and retention.
• Renewals & Customer Lifecycle Support: Handled customer renewals, service continuation discussions, and follow-up coordination to maintain long-term customer relationships.
• Query Resolution & Escalation Handling: Resolved customer concerns and coordinated with internal teams for faster issue resolution while maintaining service SLAs.
• Upselling & Value Creation: Identified customer needs and supported additional service recommendations to improve customer value and engagement.

Student Success Specialist - BYJU'S - Remote

(2023-05 - 2024-04)

• Session Consumption & Student Progress Tracking: Monitored class attendance, session completion, and student learning progress, proactively engaging with parents to improve consistency and academic outcomes.
• Parent & Tutor Coordination: Worked closely with tutors and parents to address student performance concerns, provide feedback, and improve learning experience.
• Student Retention & Renewals: Conducted regular check-ins, handled student concerns, and improved retention through proactive support and relationship building.
• Escalation Support & SLA Management: Managed escalated student issues including batch transfers, reschedules, and technical concerns while ensuring timely resolution within service timelines.

Bachelor of Engineering - Mechanical - NMAM Institute of Technology, Nitte (2019)

PUC - Pre-University Course - M.D.R.S PU College, Belagavi (2015)

SSLC - M.D.R.S Madabhavi, Madabhavi (2013)