Team Leader Ops - Omega Healthcare solutions
(2025-06)
- Team management – Supervise and guide team members to ensure daily production and quality targets are met.
- Client communication – Conduct regular calls with clients to share updates, dashboards, and resolve escalations.
- Process monitoring – Track end-to-end revenue cycle management (RCM) activities including billing, collections, and appeals.
- Quality assurance – Review audits, NCR/GCR reports, and implement corrective actions to maintain SLA compliance.
- Training & development – Mentor new hires, provide refresher training, and create SOPs for process improvement.
- Escalation handling – Analyze root causes of errors, implement CAPA, and ensure client satisfaction.
- Revenue optimization – Work on contingency modules to maximize collections and improve cash flow.
Team Leader Ops - First Source Public Ltd.
(2023-07 - 2025-04)
- Managing end-to-end RCM processes with focus on revenue generation
- Conducting team meetings, coordinating production, and ensuring SLA compliance
- Handling client escalations with root cause analysis and corrective action plans
- Reviewing NCR/GCR monthly and projecting upcoming payments
Team Leader Ops - Ascent Business Solution
(2022-08 - 2023-06)
- Led a team of 22 members across multi-specialty, oncology, and anesthesia projects
- Prepared dashboards and reports for weekly client calls
- Experienced in physician billing, credentials, and appeals
Quality Assurance - Gebbs Healthcare Solutions
(2019-05 - 2022-07)
- Conducted first-level audits for multi-specialty projects
- Maintained CAPA logs and SOP updates based on client feedback
- Shared daily, weekly, and monthly reports with operations
RCR - IKS Healthcare
(2016-10 - 2019-04)
- Managed end-to-end AR processes with US healthcare insurance companies
- Trained new hires on client-based software
- Developed tools and training documents to improve team productivity
