Ajay Verma

I am detail-oriented person, possess excellent work ethics and have strong organizational and communication skills. Additionally, I am a good team player. I am seeking to obtain a position within your organisation that will allow me to utilise my existing skills and knowledge that I have obtained through my past and present employment positions and academic studies, while offering me the opportunity to continue to learn and grow professionally.

I am willing to undergo any additional training necessary to meet the demand of your organisation.

Assistant Operation Manager (Dispatch Manager) - AMAFLIP INDIA PVT. LTD. - Kharar, Punjab

(2025-02)

Working with Amaflip India Pvt. Ltd. as Assistant Operation Manager (Dispatch Manager)

• Order Fulfillment: Picking, packing, labeling, and staging orders for dispatch.
• Inventory Management: Maintaining real-time stock visibility and ensuring availability for orders.
• Dispatch Coordination: Planning and optimizing delivery routes, liaising with logistics providers, and managing drivers.
• Documentation: Processing necessary paperwork, including SAP entries for dispatch activities.
• B2B Support: Handling bulk orders and specialized deliveries for franchisees and dealers.
• Customer Communication: Providing tracking links and managing address changes before dispatch.
• Before Dispatch: Receiving, inspecting, and storing incoming inventory, preparing items by matching them to invoices and securing them
• During Dispatch: Loading materials, ensuring proper handling, and coordinating with drivers for timely departures.
• After Dispatch: Sending tracking information to customers and investigating delivery issues

Office Administrator - Chandigarh Group of College-Mohali - Chandigarh, Punjab

(2024-08 - 2025-01)

• Schedule and organize meetings, appointments, and conferences
• Coordinate travel arrangements for staff members
• Keep track of deadlines, events, and key tasks
• Maintain office supplies and manage inventory
• Answer phone calls and respond to emails
• Maintain accurate and up-to-date filing systems
• Data Entry
• Manage both digital and physical office records and documents
• Provide administrative support for department managers or executives

Senior Executive - HDFC Home Loan Ltd. - Chandigarh

(2023-05 - 2024-04)

• Process and evaluate home loan applications, ensuring all documentation is complete and accurate
• Assist clients throughout the loan process, from application to disbursement, providing guidance and support
• Review and analyse applicants' financial documents, credit history, and eligibility for loans
• Approve or recommend home loan disbursements based on the company's lending policies and risk assessment
• Ensure all loan agreements, documents, and records are correctly maintained
• Address customer queries, resolve concerns, and provide solutions to enhance customer satisfaction
• Prepare reports on loan performance, defaults, and collections for senior management

Family Care and Personal Care - Personal/Family

(2018-10 - 2023-04)

I took time off from professional work to provide full-time care for my father during his cancer treatment and to support my mother with her own health challenges and to look after my father's transport business. As the primary caregiver, I was the only person to provide them daily care, including medical appointments, household tasks and physical and emotional support.

Senior Executive - HDFC Bank Ltd. - Chandigarh

(2017-04 - 2018-10)

• Evaluate and process commercial vehicle loan applications, ensuring they meet company standards
• Build and maintain strong relationships with clients and assist them through the loan process
• Monitor existing loans and ensure repayments are made on time
• Ensure all loan documents are accurate, complete, and legally compliant
• Guide and mentor junior team members, and ensure smooth loan processing
• Generate new business opportunities with clients

MBA - Marketing and HR - Punjabi University (2014-07 - 2016-06) Patiala, Punjab

Bachelors of Arts - Sri Guru Gobind Singh College (2011-07 - 2014-06) Sector 26, Chandigarh