Ajeet Mishra

Control-M Scheduling Specialist with 6+ years of experience in workload automation, batch scheduling, and production support. Proven expertise in managing P1/P2 incidents, ensuring SLA compliance, and handling critical production environments. Skilled in Control-M, monitoring tools, and ITIL-based processes with a strong focus on operational efficiency and incident resolution.

Control-M Scheduling Specialist - HCL Technologies

(2019-09)

• Managed end-to-end batch scheduling and monitoring using Control-M
• Created and maintained job workflows, calendars, and dependencies
• Resolved job failures and provided L1/L2 support
• Handled P1/P2 incidents and coordinated bridge calls with stakeholders
• Implemented change requests and supported release activities
• Ensured SLA compliance and timely execution of critical jobs

Major Incident Manager - HCL Technologies

(2018-06 - 2019-09)

• Managed critical P1/P2 incidents and ensured timely resolution
• Monitored infrastructure using SCOM, ScienceLogic, and SolarWinds
• Coordinated with cross-functional teams during outages
• Initiated and led bridge calls for incident resolution
• Maintained SLA adherence and minimized downtime

Trainee - HCL Technologies

(2017-04 - 2018-06)

• Trained in Networking, Windows/Linux OS, and Server Administration
• Gained foundational knowledge in IT infrastructure and operations

BCA - Integral University, Lucknow (2021)

12th - UP Board (2015)

10th - UP Board (2013)