Ajeet Vishwakarma

Results-driven MIS Business Analyst with 7+ years of experience in MIS reporting, business analytics, process automation, dashboard development, and operational performance management. Expertise in Advanced Excel, Power Query, KPI tracking, CRM analytics, and reporting automation. Proven track record of automating business-critical reports, reducing manual effort, improving data accuracy, and enabling data-driven decision making across telecom, financial services, insurance, and infrastructure sectors.

MIS Business Analyst - Tata Play Broadband Pvt. Ltd.

(2023-06)

• Manage Sales-to-Service, Installation, Relocation, NPS, Retention, and Service MIS report
• Handle and analyze 16,000+ installation records every month
• Automated Installation and Training MIS reports, eliminating repetitive manual Excel activities
• Develop dashboards and performance reports for management review and decision-making
• Track installer productivity, appointment bookings, service verification, ONT recovery, and retention metrics
• Prepare ASM/ASI-wise performance and pendency reports
• Integrate customer feedback and CRM data to provide actionable business insights

MIS Executive - Shakar Global Ltd.

(2022-07 - 2023-05)

• Prepared and maintained daily, weekly, and monthly MIS reports
• Managed ETC, cash, and NHAI reporting requirements
• Ensured data accuracy and timely reporting for business operations

MIS Executive - Credit One Payment Solution Pvt. Ltd.

(2018-12 - 2020-07)

• Managed collection and payment MIS reporting across multiple national projects
• Coordinated with pan-India teams for data collection, validation, and reporting
• Prepared daily, monthly, and quarterly management reports

MIS Executive - Aditya Birla Health Insurance Co. Ltd.

(2018-02 - 2018-07)

• Managed policy dispatch and operational MIS reports
• Conducted quality checks and maintained CRM reporting records

Bachelor of Arts - B.A. - Veer Bahadur Singh Paranuchal University