Ajit Shinde

Results-driven Pega Tech Lead with 12+ years of IT experience, including 7+ years specializing in Pega Platform (PRPC 7.x/8.x, Pega Infinity) application design, development, and delivery leadership.

Certified Pega Senior System

Architect (CSSA) with proven expertise in Case Management, Data Management, Process/Flow Design, and Integration (REST/SOAP) across Banking, Telecom, Government, and Healthcare domains. Experienced in leading cross-functional teams, owning the Analysis-to-Production lifecycle, cloud migration (GCP), platform upgrades, and production support. Skilled at translating business requirements into scalable Pega solutions, mentoring developers, and collaborating with global stakeholders — including onsite client engagement in Poland (Europe).

Tech Lead – Pega - Infovision Labs (India) Pvt Ltd - India

(2024-09 - 2026-04)

Led end-to-end delivery as Pega Tech Lead across Analysis, Design, Development, Review, and Testing for a customer-facing shopping/order management portal

• Architected Payment Gateway integration within Pega for secure end-to-end transaction processing
• Designed Data Pages, Data Transforms, and Activities powering core order-management business logic
• Configured SLAs and Agent Rules to automate work-object scheduling and case routing
• Authored solution understanding and impact-analysis documentation, translating architect-level designs into actionable development tasks
• Resolved production and test-phase defects using Tracer and Clipboard debugging tools; provided post-go-live production support
• Delivered SOAP/REST integrations supporting Case and Data Management across the application

Lead Pega Consultant - Atos Syntel (Eviden) (India) Pvt Ltd - India

(2024-04 - 2024-07)

Led Pega development for SORTS, a case-management system enabling the NSW Sheriff's Office to create, track, and close execution/service activities

• Delivered manual and automated case-creation workflows integrating file feeds from court systems and service calls
• Built a citizen-facing payment portal for settling fines and penalties
• Configured Data Transforms, Activities, SLAs, and Agent Rules for case lifecycle automation
• Partnered with the Lead System Architect on solution design, producing impact analysis and technical documentation
• Diagnosed and resolved defects using Pega Tracer and Clipboard during test and production phases

Lead Pega Consultant - Virtusa Systems (India) Pvt Ltd - India

(2021-07 - 2023-10)

Led Pega BPM application and data migration to Google Cloud Platform (GCP) for a major banking client

• Directed on-premises to GCP Pega platform upgrade, resolving migration and upgrade defects
• Delivered Analysis, Design, Coding, Review, and Testing across multiple release cycles
• Built Data Transforms, Activities, SLAs, and Agent Rules supporting core banking case workflows
• Provided production support ensuring platform stability post-deployment
• Implemented REST/SOAP integrations connecting Pega to downstream banking systems

Pega Developer - Billennium India Pvt Ltd - India

(2018-06 - 2021-02)

• Developed Flows, Activities, and UI components for healthcare applications per functional specifications
• Created Decision and Declarative Rules per business requirements; debugged using Performance Tool, Rules Inspector, and DB Tracer
• Coordinated daily/weekly status calls with onshore stakeholders and prepared technical design documentation

ITIL Problem Management Analyst - Atos India Pvt Ltd - India

(2016-08 - 2017-12)

• Acted as first escalation point for problem resolution and RCA process ownership
• Coordinated with vendors and third parties on priority issue resolution and action plans

ITIL Incident / Problem / Request Management - Infosys Ltd - India

(2012-05 - 2016-03)

Managed Incident, Problem, and Request Management activities across Healthcare and Insurance domains

Bachelor of Computer Applications - Computer Applications - Pune University (2011)

HSC - Pune Board (2007)

SSC - Pune Board (2005)