Ajith Ak

Results-driven retail management professional with 9+ years of experience across fashion retail and quick-service restaurants, spanning store operations, P&L management, KPI tracking, SOP implementation, and team leadership. Proven record of improving operational efficiency, reducing shrinkage, and building customer-centric store cultures. Seeking to advance into a Store Manager / Retail Operations role, with a strong foundation for future growth into retail operations consulting.

Assistant Store Manager - Reliance Trends

(2022-02 - 2026-06)

Lead end-to-end daily operations for a high-volume fashion retail store, managing a team of 35+ staffs.

• Consistently meet or exceed monthly and quarterly sales targets through data-driven sales initiatives and floor management.
• Design and execute visual merchandising plans aligned with seasonal themes and brand standards.
• Drive inventory forecasting and demand planning to maintain optimal stock levels and minimize stock outs.
• Reduced shrinkage by 15% through tighter inventory controls and periodic audits.
• Track store KPIs and expenses, improving overall operational efficiency by 20%.
• Recruit, train, and mentor new hires; conduct performance reviews and individual development plans.

Assistant Store Manager - Pizza Hut (Sapphire Foods)

(2021-12 - 2022-01)

• Supervised front- and back-of-house operations, ensuring service speed, food quality, and cleanliness standards.
• Managed a team of 10+ staff, including kitchen crew and service associates.
• Resolved customer complaints effectively, achieving a 95% customer satisfaction score.
• Performed daily cash reconciliation, bank deposits, and expense log maintenance.

Associate Guest Delight Manager - Domino's (Jubilant Food Works)

(2019-07 - 2021-11)

• Improved customer engagement and repeat orders through consistent, quality service delivery.
• Prepared daily and weekly operations reports covering sales, expenses, and manpower planning.
• Managed vendor relationships and stock rotation, ensuring on-time supply delivery.
• Enforced hygiene and sanitation protocols in line with FSSAI standards and company SOPs.

Receiving Bay Coordinator - Crossword Bookstore

(2016-05 - 2018-06)

• Coordinated inbound logistics and verified shipments against purchase orders.
• Maintained accurate stock records and minimized stock discrepancies.
• Collaborated with the sales team on shelf replenishment and stock visibility.
• Improved receiving bay efficiency by implementing standardized processes and checklists.

Diploma - Computer Applications