Ajumon V

Learning & Development professional with 15+ years of experience in training, retail operations, customer service, sales capability development and team coaching across the automobile, beauty, logistics and skill-development sectors. Skilled in designing and delivering structured learning interventions, identifying capability gaps, coaching employees and evaluating training effectiveness. Strong focus on learner engagement, business performance, customer experience and building high-performing teams.

SENIOR TRAINING OFFICER - Popular Motor World Pvt. Ltd.

(2025-08 - 2026-05)

• Delivered classroom and on-the-job training programs for dealership sales teams.
• Conducted product, CRM, soft-skills, customer-handling and sales-process training.
• Identified employee skill gaps through Training Needs Analysis (TNA).
• Developed training calendars, assessments, quizzes and learning materials.
• Conducted induction and capability-development programs for employees.
• Evaluated training effectiveness through assessments, learner feedback and business performance.
• Partnered with dealership leadership to improve employee capability and customer experience.

REGIONAL SUPPORT TEAM MEMBER - LTA School of Beauty

(2021-04 - 2025-04)

• Led Pan-India employee engagement initiatives and virtual training programs.
• Conducted field quality audits and coaching for beauty professionals.
• Facilitated trainer onboarding and capability-development initiatives.
• Coordinated with sales, operations and academic teams to improve learner engagement.
• Delivered weekly performance reviews and coaching sessions for teams.
• Generated business reports and performance dashboards for leadership.

SKILL DEVELOPMENT EXECUTIVE – LOGISTICS - IL&FS; Skills

(2018-09 - 2021-04)

• Delivered NSDC-approved logistics training programs through classroom and practical learning sessions.
• Supported placement activities and employer coordination.
• Managed assessments, compliance documentation and training reports.

TRAINING & ADMINISTRATIVE COORDINATOR - REACH

(2013-01 - 2015-07)

• Delivered employability, communication and personality-development training.
• Coordinated training schedules and government skill-development projects.
• Managed administration, reporting and placement support.

Manager – Sales & Supervision - Amritha Agency

(2010 - 2013)

Booking & Delivery Executive - The Professional Couriers

(2007 - 2010)

B.A. - English Language & Literature - University of Kerala

Higher Secondary - Computer Science

SSLC