Ak Varma

Business Operations Manager - Family Business – Fertilizer & Agriculture Supplies

(2024-06)

Managed end-to-end daily operations including procurement, inventory, and sales for a fertilizer and agriculture supplies business.
Negotiated with vendors and maintained optimal stock levels to consistently meet seasonal demand without shortages.
Managed customer accounts, billing, and collections, sustaining high customer satisfaction across the client base.
Coordinated logistics and delivery schedules with suppliers to minimize downtime during peak agricultural seasons.
Tracked financial records and expenses, delivering accurate monthly profit & loss reports to support business decisions.
Implemented basic record-keeping practices that improved tracking of stock movement and reduced wastage.
Built strong relationships with local farmers and distributors, strengthening repeat business and customer loyalty.

Junior Sales Officer - Care Health Insurance Limited

(2023-10 - 2024-05)

Recruited, onboarded, and trained a network of 53+ insurance agents, building a high-performing agency network from the ground up.
Promoted individual health plans, family floater, and group policies, expanding the agency's product reach.
Conducted regular field visits and engagement activities, improving agent productivity and retention.
Partnered with the operations team to ensure timely policy issuance and smooth claims support for clients.
Organized periodic training sessions on new product launches to keep the agency network up to date.
Coached agents on product knowledge and sales technique, helping the team consistently achieve individual sales targets.
Tracked agent performance metrics and provided structured feedback to close gaps in monthly sales targets.
Resolved escalated client and agent queries promptly, maintaining strong satisfaction and trust in the agency.

Agency Development Manager - SBI Life Insurance Co. Ltd.

(2022-05 - 2023-06)

Built personalized sales goals and action plans with agents, growing individual client portfolios.
Managed recruitment, training, and performance reviews for a team of 35+ insurance agents and support staff.
Collaborated with the underwriting team to assess and manage risk for individual and corporate clients.
Monitored agent productivity through regular performance audits, identifying coaching opportunities to lift output.
Ensured strict compliance with IRDAI guidelines and internal policies across all agent-driven sales activities.
Designed and executed marketing plans that drove consistent achievement of monthly insurance sales targets.
Led a team of six in producing award-winning advertising campaigns that boosted brand visibility.
Cold-called 20+ potential clients daily, achieving a consistent closing rate of 10–20%.
Built long-term client relationships that contributed to repeat business and referral-based policy sales.

Relationship Officer – Home Loans - Quess Corp (Axis Bank – Mortgage Department) - Hyderabad, Telangana

(2021-02 - 2022-02)

Processed a diverse range of home loan products including conforming, non-conforming, FRMs, ARMs, jumbo loans, and balance transfers.
Verified borrower information and loan documentation from pre-approval through closing, ensuring full compliance.
Applied strong knowledge of credit and mortgage regulations including FHA, VA, and RERA-approved loans.
Coordinated efficiently with customers, sales associates, builders, and title companies throughout the loan cycle.
Handled loan disbursement processing, ensuring accurate and timely release of approved funds.
Maintained accurate documentation and audit trails for all loan files to ensure regulatory compliance.
Improved customer satisfaction scores significantly within the first three months of employment.
Cross-sold relevant banking products to loan customers, contributing to incremental branch revenue.
Resolved loan processing delays proactively by coordinating closely with credit and legal teams.

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