Akanksha Badenwar

Motivated and detail-oriented Guest Relations Executive with over 2 years of experience in reputed hospitals such as AIG Hospitals and Apollo Hospitals. Skilled in patient coordination, front office management, and interdepartmental communication. Dedicated to providing excellent patient care and maintaining a positive environment in the healthcare sector.

Executive – Coordinator, Guest Relations Executive at AIG Hospitals (2023-07 – Present)

• Managing VIP and Platinum Wing patients with professionalism and empathy.
• Coordinating procedures, tests, and consultations with consultants.
• Ensuring smooth patient flow and minimal waiting time (TAT management).
• Maintaining QMS protocols, OPD records, and consultant schedules.
• Tracking admissions, diagnostics, and conversion rates (target: 90%).
• Handling billing and chargeability queries.
• Maintaining NABH and JCI standard documentation.
• Recognized with the Star Performer Award for exceptional service.

Assistant – Front Office at Apollo Hospitals (2022-03 – 2022-10)

• Managing front desk operations and patient feedback.
• Coordinating between departments for patient support and services.
• Counseling patients for master health packages and admissions.
• Handling billing and report-related queries with accuracy.

HR Assistant / Admin Assistant at Get Well Hospital (2021-09 – 2022-02)

• Maintaining employee records, payroll, and recruitment documentation.
• Conducting performance appraisals and employee engagement activities.
• Overseeing maintenance and implementing workplace safety programs.
• Assisting in HR policy updates and conflict resolution.

Bachelor of Science in B.Sc. – Indira Gandhi National Open University (IGNOU) (2025)

Diploma in Hospital Administration in DHA – Virohan Institute of Health & Sciences Management (2021)

H.S.C. – Educraft Institute (2019)

S.S.C. – Rani Durgawati Girls High School (2016)