Akanksha Bhawar

Results-driven professional with an MBA in Finance and 4+ years of experience in customer support, client handling, and sales. Currently working as a Manager – Forex Trade Customer Support with a Dubai-based firm, managing global clients and ensuring smooth trading operations. Skilled in building strong relationships, resolving complex queries, and delivering high-quality support in fast-paced remote environments.

Manager – Forex Trade Customer Support & Client Handling - Algomatic - Dubai, UAE

(2025-05)

• Managing and supporting global clients for Forex trading operations.
• Handling client queries, concerns, and providing timely resolutions.
• Ensuring smooth onboarding, account management, and trade execution support.
• Collaborating with trading and technical teams to enhance client experience.
• Monitoring market updates and communicating relevant information to clients.
• Building long-term client relationships and improving satisfaction.

Customer Service & Sales Executive - Omiz Solution - India

(2021-01 - 2024-12)

• Provided exceptional customer support via phone, email, and chat.
• Explained financial products and services including Forex Trading and PMS.
• Handled lead generation, client follow-ups, and sales conversions.
• Maintained accurate client data and interaction history in CRM.
• Worked closely with internal teams to ensure timely issue resolution.
• Consistently achieved customer satisfaction and sales targets.

Master of Business Administration (MBA) - Finance - University / College Name (2022)

Bachelor of Business Administration (BBA) - University / College Name (2019)