Akanksha Patil

Dedicated Site Reliability Engineer with 2 years of experience specializing in L3 production support for mission-critical banking applications. Expert in proactive monitoring and rapid incident resolution using Splunk, Dynatrace, and Datadog, consistently maintaining 99.9% application availability. Proven track record in managing P1/P2 incidents and reducing Mean Time to Resolution (MTTR) by 25% through advanced Root Cause Analysis (RCA) and ITIL-aligned process optimization.

Site Reliability Engineer (L3 Production Support) at Tata Consultancy Services (TCS) (Present)

• Led L3 production support for high-volume banking applications in a 24/7 model, managing over 50+ critical incidents monthly with 100% adherence to strict SLAs.
• Reduced system downtime by 30% by architecting proactive monitoring dashboards in Splunk, Dynatrace, and Datadog to detect performance anomalies before user impact.
• Spearheaded resolution for 20+ P1/P2 production incidents, performing deep-dive log analysis and cross-functional coordination to restore services within 2-hour windows.
• Automated SSL/TLS certificate renewal workflows for 100+ application endpoints, eliminating manual errors and preventing potential service outages.
• Optimized change and release management processes by conducting 150+ pre- and post-deployment validations using Postman for API health checks, resulting in a 15% increase in deployment success rates.

Bachelor of Computer Application - 2020 - 2023

Percentage - 90