Akanksha Singh

Customer Support Specialist with hands-on experience in customer care, query resolution, and order management at Flipkart. Holds a Master's degree in Physics, combining logical problem-solving abilities with strong written and verbal communication skills. Seeking a position as a Chat & Customer Support Executive to deliver prompt, accurate, and empathetic assistance to customers.

Customer Support Executive at Flipkart (2022-01 – 2022-06)

• Managed high-volume customer inquiries via phone calls regarding order statuses, dispatches, cancellations, and refunds.
• Resolved customer complaints in a calm and professional manner, following quality guidelines and average handling time (AHT) metrics.
• Logged customer feedback, issue details, and resolution notes accurately into the CRM database.
• Liaised with seller and logistics fulfillment teams to track delayed packages and provide real-time updates to customers.
• Guided customers through platform features, payment methods, return policies, and self-service account options.

Master of Science in Physics – Veer Bahadur Singh Purvanchal University (2025)

Bachelor of Science – Veer Bahadur Singh Purvanchal University, Jaunpur, Uttar Pradesh (2023)