Akash Bhatele

Results-driven Workforce Management and Operations professional with experience across Planning & Scheduling, Real-Time Operations, Reporting, and Workforce Optimization. Experienced in workforce planning, schedule optimization, reporting, meeting coordination, stakeholder communication, and operational performance analysis in fast-paced environments. Skilled in managing schedules, coordinating discussions with operations teams, and supporting workforce management activities through analytical insights.

Strong exposure to tools including IEX, Genesys, Domo, Looker Studio, Power BI, and Advanced Excel.

Planning & Scheduling Analyst - Concentrix

(2024-02)

• Managing workforce planning and scheduling operations to support forecasted demand and SLA targets.
• Performing capacity planning, shrinkage analysis, and schedule optimization to improve operational efficiency and resource utilization.
• Managing operational coordination with stakeholders and operations teams for staffing alignment and schedule discussions.
• Scheduling and coordinating meetings using Microsoft Teams and Outlook for workforce planning discussions and operational updates.
• Supporting reporting and workforce analysis using Excel, IEX, Domo, and Looker dashboards.
• Handling multiple operational tasks independently while ensuring smooth workforce management processes.

Real Time Analyst (RTA) - Concentrix

(2023-02 - 2024-02)

• Monitored real-time operations and managed intraday workforce activities across multiple queues.
• Utilized IEX and Genesys for schedule adherence tracking, staffing adjustments, and queue optimization.
• Analyzed live and historical operational data using Domo and Looker dashboards to identify trends and performance gaps.
• Coordinated with operations teams during volume spikes, shrinkage issues, and staffing challenges.
• Supported operational continuity through real-time workforce decisions, reporting, and schedule management.

Senior Associate (Social Media Specialist) - Concentrix

(2022-01 - 2023-02)

• Assisted in managing Facebook and Instagram advertising campaigns using Meta Ads Manager.
• Supported clients with ad creation, audience targeting, campaign optimization, and budget management.
• Worked on Facebook Business Manager setup including ad accounts, pages, and user access.
• Monitored campaign performance and conversion tracking through Facebook Pixel.

Associate - Wipro Digital Operations & Platforms

(2019-11 - 2020-06)

• Handled premium customer interactions and resolved technical and product-related queries.
• Delivered customer-focused support while maintaining quality and service standards.
• Developed strong communication, problem-solving, and client-handling skills.

Counselor - Frankfinn Institute of Air Hostess Training

(2018-06 - 2019-06)

• Worked as a Counselor, managing student queries and providing guidance on training programs.
• Handled daily administrative tasks and maintained student records.

B.E. - Mechanical Engineering - CSVTU Bhilai (2016)

12th Standard - Saint Paul's E.L. School (2012)

10th Standard - Saint Paul's E.L. School (2010)