Assistant General Manager - Jack Astor's - Lansdowne, Ottawa, ON
(2025-08 - 2026-05)
- Assisted in managing daily restaurant operations within a fast-paced casual dining environment while maintaining high service standards.
- Supported Front of House and Heart of House teams to ensure seamless service execution and exceptional guest satisfaction.
- Oversaw shift operations, staff deployment, and labor efficiency during high-volume service periods.
- Assisted with employee onboarding, training, coaching, and performance management to support team development and operational success.
- Maintained inventory control, food quality standards, and operational consistency in alignment with company expectations.
- Supported scheduling, productivity tracking, and labor cost management initiatives to improve operational efficiency.
- Ensured compliance with food safety regulations, sanitation standards, company operational procedures, and workplace safety policies.
- Assisted in resolving guest concerns professionally to maintain positive customer relationships and service excellence.
- Facilitated effective communication between kitchen and service teams to improve workflow and operational coordination.
- Supported restaurant opening, closing, cash handling, and administrative responsibilities to ensure smooth daily operations.
- Conducted pre-shift and post-shift meetings to motivate team members, enhance service performance, and provide constructive feedback for continuous improvement in guest experience.
- Demonstrated strong communication, interpersonal skills, conflict resolution abilities, and customer service excellence while managing high-pressure situations.
- Assisted with sales initiatives, upselling strategies, and guest relations to support revenue growth and customer retention.
Assistant General Manager - Boston Pizza - Conroy Road, Ottawa, ON
(2023-12 - 2025-05)
- Supported overall restaurant operations within a high-volume casual dining environment, ensuring operational excellence and guest satisfaction.
- Assisted the General Manager in overseeing daily Front of House and Heart of House operations to maintain efficient service standards.
- Managed staff scheduling, labor allocation, and shift execution to optimize productivity and operational performance.
- Led, coached, and motivated team members to foster a positive work culture and deliver exceptional guest experiences.
- Assisted with inventory management, food ordering, food cost control, and waste reduction initiatives to support profitability goals.
- Ensured compliance with company policies, health regulations, food safety standards, sanitation procedures, and workplace health & safety requirements.
- Supervised employee training, onboarding, performance coaching, and staff development initiatives to improve team performance.
- Resolved operational challenges efficiently while maintaining effective communication between departments during service periods.
- Monitored labor productivity and contributed to achieving financial and operational targets through strategic staffing management.
- Oversaw opening and closing procedures to ensure operational readiness and consistency.
- Assisted with guest service recovery by addressing customer concerns professionally and maintaining positive dining experiences.
- Managed Front of House and Heart of House tip-out distribution accurately and in accordance with company policies.
- Utilized POS systems and cash handling procedures accurately while maintaining accountability and operational efficiency.
- Supported sales growth initiatives through upselling strategies, customer engagement, and service excellence.
- Demonstrated strong multitasking abilities, time management, attention to detail, and problem-solving skills in high-volume environments.
Kitchen / FOH Manager - Boston Pizza - Conroy Road, Ottawa, ON
(2021-05 - 2023-12)
- Led daily Heart of House operations including staff scheduling, supervision, training, and maintaining a positive kitchen environment.
- Oversaw inventory management, food ordering, food costing, portion control, and waste reduction.
- Ensured consistent preparation of menu items according to Boston Pizza recipes, brand standards, and food safety protocols.
- Coached, motivated, and mentored kitchen staff to improve teamwork and operational efficiency.
- Maintained compliance with health, safety, and sanitation regulations.
- Communicated effectively with front-of-house leadership, kitchen staff, and regional management to improve service flow.
- Managed labor costs throughout service by monitoring staffing efficiency and productivity.
- Performed and supervised efficient kitchen closing procedures to maintain operational readiness.
- Prepared and coordinated food prep for high-volume weekend services.
Line Cook / Supervisor - Jack Astor's - Lansdowne, Ottawa, ON
(2018-01 - 2020-02)
- Worked across multiple kitchen stations including grill, sauté, fryer, and pantry.
- Assisted in managing labor costs and maintaining kitchen efficiency during busy service periods.
- Completed efficient kitchen closing procedures while maintaining cleanliness and organization.
- Prepared food and station setup for high-volume weekend service.
- Supported kitchen leadership as a trained supervisor.
- Performed daily cleaning and sanitation tasks in compliance with food safety standards.
- Maintained consistency and quality in food preparation under pressure.
