Akash Gautam

Computer Science graduate with 8 months of experience in Technical Support and Network Troubleshooting. Skilled in resolving LAN/WAN issues, monitoring leased lines, and supporting enterprise customers via ticketing systems. Familiar with routers, switches, NMS tools, PuTTY, and core networking concepts. Strong communicator with a focus on fast resolution and customer satisfaction.

Technical Support Executive at Tata Tele Business Services / iEnergizer (2025-11 – 2026-04)

• Delivered technical support for enterprise customers facing network and leased line connectivity issues.
• Monitored leased line connections using NMS tools to proactively detect and report network degradation.
• Logged, tracked, and resolved customer complaints end-to-end through a structured ticketing system.
• Diagnosed and resolved faults related to LAN, WAN, routers, switches, and internet connectivity.
• Utilized PuTTY and networking commands (ping, traceroute) for remote device access and fault isolation.
• Investigated and resolved network outages, packet loss, and latency issues for enterprise customers.
• Coordinated with backend and field operations teams to expedite issue resolution and restore services.
• Maintained customer satisfaction through proactive communication and timely resolution of concerns.

Bachelor of Technology (B.Tech) in Computer Science – Raj Kumar Goel Institute of Technology and Management (2021 – 2025)

Higher Secondary Education (CBSE) – Bal Jyoti Public School (2020 – 2021)

Secondary Education (CBSE) – Radha Krishna Public School (2018 – 2019)