Senior Technical Associate — Patch & Vulnerability Management Engineer - Kuwait Finance Housing (KFH), Commercial Islamic Bank of Iraq, United Bank for Commerce & Investment Libya
(2022-12)
- Develop and optimize pre- and post-patching processes to ensure clean implementation without business outages.
- Score and prioritize patches by risk and business value; coordinate patch schedules across patch, infrastructure, security operations, and governance & risk teams.
- Create and deploy patch packages using ManageEngine Desktop Central for Windows and Linux Production/UAT servers.
- Own vulnerability assessment (VA) closure end-to-end — identify, remediate, and validate fixes, including non-patch remediation such as registry changes.
- Perform thorough patch testing in non-production environments and validate lab results before Production rollout.
- Manage SQL Server patching and third-party application patching via ManageEngine Desktop Central.
- Administer Active Directory: create users, groups, and roles, and assign access accordingly.
- Support Linux administration including RPM/YUM repository management, and connect via TELNET/SSH for server operations.
- Log, track, and resolve tickets through BMC Remedy while following ITIL process standards.
- Maintain asset inventories and produce status/metrics reports for patch and vulnerability management programs.
- Troubleshoot Windows Production, UAT, virtual, and physical servers to maintain uptime and compliance.
System Administrator - IIFL Finance, Thane - Thane
(2021-11 - 2022-12)
- Deployed OS patches to Windows and Linux Production/UAT servers using ManageEngine Patch Manager Plus.
- Closed Vulnerability Assessment (VA) related findings and tracked remediation to completion.
- Deployed third-party application patches through ManageEngine Patch Manager Plus.
- Troubleshot Windows Production, UAT, virtual, and physical servers, following ITIL process.
- Started/stopped MySQL database services on request to support application team requirements.
- Maintained patching activity records for all Production and UAT servers and presented data at weekly customer compliance meetings.
Windows System Administrator - HDFC Bank (Data Center)
(2020-07 - 2021-10)
- Deployed OS patches across Windows and Linux Production and UAT servers.
- Took application and database server snapshot backups in vSphere and ESXi environments.
- Installed and troubleshot IBM BigFix for endpoint/patch management.
- Managed file server access provisioning, modification, and de-provisioning for users.
- Monitored systems and network health; escalated and tracked incidents through resolution via the ticketing tool.
- Provided weekend and off-hours support during scheduled maintenance to minimize disruption to operations.
- Maintained detailed patching activity records for Production and UAT servers, following ITIL process.
Desktop Support Engineer
(2019-05 - 2020-03)
- Provided L1 support for desktop/laptop hardware and software incidents.
- Installed Windows 7/8/10 operating systems and configured DHCP/DNS-aware endpoints.
- Created and reset Active Directory user accounts, mailboxes, and passwords.
- Installed and maintained Symantec Endpoint Antivirus across the endpoint fleet, supporting basic endpoint threat response.
- Installed and troubleshot SCCM clients, network printers, scanners, and USB peripherals.
- Supported Microsoft Outlook (2007/2013/2016) and Office 365 installation and troubleshooting.
- Logged and tracked incidents via the Sapphire ticketing tool; provided VIP and on-call support.
