Network Engineer (Data R&S)
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A result driven professional who applies his knowledge to give the best result and help in growth of organisation
Duration of Employment:Dec 2017 to Present Project:CISCO CMS (CIsco ManagedServices)
• Currently deployed as a L2 Network Engineer in one of the most challenging client CISCO where I am part of Cisco CMS NOC which is responsible for managing Network Infrastructure CISCO Clients. Todo RCA and provide RFOs to the client afterany incident or outage.
• Perform proactive and reactive network monitoring for critical devices and services using Remedy, Science Logic EM7, Splunk, Coral, Snow Monitoring Platform (SNOW), Cisco Monitoring Service Platform (CMSP), vManage and responded to alerts in SLA defined parameters.
• Working with Global clients of CISCO – SECU, Liberty Mutual, Baxter, H&M, Expedia, Suntrust, Timken, The Home Depot.
• Prepare various kinds of report includingDevice inventory, SLA Report, ticketanalysis, and utilization reports of variousWAN circuits.
• Coordinating with various service providersfor getting the regular updates.
• Troubleshooting according to the problemsreported by the customer (Mostly Tracing devices to see if there is any issue at network side).
• Prepare and update process related documents.
• Change task like Hardware upgrade orhardware change. IOS upgrade in switches,
routers and other changes related toconfiguration.
• Do Ticket Audits for peer resources.
Duration of Employment: Sep-2013 - Apr-2014
• Responsible for Conducting Online Assessments
• Setting up and maintaining overall backbone network for online examinations.
• Responsible for delivering defect freeAssessment at Centres.
