Akash Kumar

Seasoned housekeeper with extensive luxury hospitality experience spanning 12 years across India and overseas in front office and housekeeping department. Experience includes city and resorts properties, pre-openings, repositioning and renovations of luxury hotels. Able to adapt quickly to a new location, position hotels/resorts as leaders in their competitive set demographic location by driving quality services with consistent emphasis on guest satisfaction that result in a premium achieved for the hotel by setting benchmark standard.

Specialties: Ability to lead drives multicultural teams, create change and achieve exceptional guest satisfaction and financial result.

Assistant housekeeping manager

Azaya beach resort Goa India

December 2022 to current

Assist with overseeing Housekeeping/Laundry operations

Operate within departmental budgets through effective stock and cost controls and well managed schedules

Support departmental targets and objectives, work schedules, budgets, and policies and procedures

Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards

Perform routine inspections of all Housekeeping areas and report any issues to the Higher Management

Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security

Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work

Ensure team members have an up-to-date knowledge of all room categories and amenities

Maintain good communication and work relationships in all hotel areas and with external customers and suppliers

Ensure staffing levels cover business demands

Ensure ongoing training to enhance team skills & knowledge

Ensure communication meetings are conducted

Manage team performance issues in compliance with company policies and procedures

Support managing, training and developing the team

Provide excellent guest service

Assist other departments wherever necessary

Assistant housekeeping manager

Royal Orchid Hotels Vadodara Gujarat- April 2022 to November 2022

• Inspect work to ensure proper standards of cleanliness and revise work schedules depending on the operation and occupancy
• Supervise periodic cleaning tasks and ensure proper records are kept, inspect rooms and public areas and point out areas for improvement
• Recommend rooms that need spring cleaning or maintenance in coordination with Engineering and Front Office
• Coordinate repairs and maintenance with Engineering and ensure that proper records are kept for rooms as in a Room History record
• Determine discards of linen, towels, blankets and all other worn out items and recommend new purchases as and when needed
• Ensure that uniforms are proper and order new uniforms as and when needed
• Keep an open channel of communication with subordinates and superiors on a daily basis

Assistant housekeeping manager

Chryso hotels Ankleshwar Gujarat – April 2021 to March 2022

• Inspect work to ensure proper standards of cleanliness and revise work schedules depending on the operation and occupancy
• Supervise periodic cleaning tasks and ensure proper records are kept, inspect rooms and public areas and point out areas for improvement
• Recommend rooms that need spring cleaning or maintenance in coordination with Engineering and Front Office
• Coordinate repairs and maintenance with Engineering and ensure that proper records are kept for rooms as in a Room History record
• Determine discards of linen, towels, blankets and all other worn out items and recommend new purchases as and when needed
• Ensure that uniforms are proper and order new uniforms as and when needed
• Keep an open channel of communication with subordinates and superiors on a daily basis

Housekeeping Supervisor The Luxury collection (Marriott hotels) Jeddah K.S.A- Oct-2017 to June-2020

• Pre-Opening
• Created and implemented training program to enhance staff performance.
• Assigned housekeeping staff to specific shift and room blocks based on abilities and daily requirements.
• Placed orders for housekeeping supplies and guest toiletries.
• Trained and mentored all new personnel to maximized quality of service and performance.
• Checking all occupied rooms and checked-out rooms cleaning.
• Adhered to safety protocols by enforcing proper equipment usage.
• Supervised 24 employees, including scheduling training and performance monitoring.
• Resolved problems, improved operations and provide exceptional service.

Housekeeping Coordinator The Luxury collection (Marriott hotels) Jeddah K.S.A- Nov 2016 –Sept 2017

• Worked with front desk to respond promptly to all guest requests.
• Maintain controls over expenses and inventory for optimal budget tracking.
• Evaluated employee performance and developed improvement plans.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Completed schedules, shift reports and other business documentation.
• Communicated repair needs to maintenance staff.
• Reduce financial discrepancies through accurate management of payroll and bookkeeping.

Front office supervisor

Royal Orchid Hotels, Bharuch Gujarat- December 2015 – October 2016

· Effectively supervise all services provided at the Front Desk that these are always available and are carried out efficiently as per Standard Operating Procedures.

· Perform registration process by obtaining data from guest and by observing the established guidelines.

· Ensure the strict control of room keys. Supervise the key handling procedures for maximum security.

· Ensure that all rooms which are due to check-out are checked and the daily housekeeping discrepancy reports are resolved.

· Ensure proper handling and documentation of guest’s valuables being secured in hotel safe deposit box.

Senior guest service associate

Keys Hotels Mahabaleshwar- June 2014 –December 2015

· Built long-term relationship with 100% guest to guaranteed return.

· Contacted housekeeping staff when guests vacated rooms for upkeep or cleaning.

· Answered questions and provide information about hotel and local areas.

· Responded to guest requests efficiently and with knowledgeable assistance.

· Handled end of day reports, including analysis, balancing drawer and night audit.

Guest service associate

Alor Grande Holiday Resort Candolim Goa- April 2011 – May 2014

• Greeting guests upon arrivals and making them feel welcomed
• Administering check-ins and check-outs
• Providing front desk services to guests
• Assigning rooms and taking care of administrative duties
• Coordinating with bell service and staff management

Hotel and business management