Akash Kumar
Customer Support Associate
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About
Customer-focused and motivated BPO professional with experience in customer support and voice process. Skilled in handling customer queries, providing appropriate resolutions, maintaining customer satisfaction, and communicating effectively. Familiar with inbound and outbound calling, email support, and chat support. Quick learner with a positive attitude and strong listening and problem-solving skills.
Experience
Customer Support Associate at iEnergizer (2026-05 – 2026-08)
Process: Havells – Customer Support / Voice Process
- Handled customer queries and provided appropriate solutions as per process guidelines.
- Managed inbound customer calls while maintaining professional communication.
- Understood customer concerns and provided clear and accurate information.
- Maintained customer satisfaction through effective communication and problem-solving.
- Followed company processes and quality standards while handling customer interactions.
- Maintained proper customer information and updated records as required.
- Worked effectively in a fast-paced BPO environment.
Education
Graduation - Bachelor of Commerce in Accounting and Finance – Binod Bihari Mahto Koyalanchal University, Dhanbad (2020 – 2023)
12th in Commerce – Bokaro Ispat Senior Secondary School (2020 – 2020)
10th – Bokaro Ispat Vidyalaya (2018 – 2018)
