Technical Engineer
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Cumulative work experience of 7.2 years in the IT Technical Support.
Proven Engineer with expertise in ServiceNow Incident Management and exceptional problem-solving abilities, honed across roles at ATSG and Deloitte. Achieved significant improvements in system performance and reliability through collaborative troubleshooting and meticulous process documentation. Demonstrates strong teamwork and communication skills, ensuring high-quality client service and adherence to SLAs and KPIs.
Cumulative work experience of 7.2 years in the IT Technical Support.
Proven Engineer with expertise in ServiceNow Incident Management and exceptional problem-solving abilities, honed across roles at ATSG and Deloitte. Achieved significant improvements in system performance and reliability through collaborative troubleshooting and meticulous process documentation. Demonstrates strong teamwork and communication skills, ensuring high-quality client service and adherence to SLAs and KPIs.
BA Graduate completed in 2016
