Analyst at Northern Trust (2019-10 – 2021-08)
Process: Entitlement - Income Collection Team (Asset Servicing)
- Performed pre-reconciliation of upcoming bond and equity income payments against internal records.
- Ensured accurate distribution of dividend, interest, and principal payments to client accounts based on payment advice received from agents via SWIFT messages.
- Followed up with agents on outstanding payments identified through daily exception reports.
- Monitored and assigned ERM and exception items in TLM and ELM.
- Reconciled outstanding exceptions and breaks and took corrective actions to resolve them using the TLM application.
- Prepared reports including exception reports, pending wire reports, lockbox reports, and delinquent reports.
- Worked across desks including private placements, long title, maturities lockbox, and Colson.
- Trained new joiners on process workflows and operational procedures.
- Maintained seamless coordination with internal stakeholders such as IMLG, account managers, and internal operations teams, as well as external agents and issuers.
- Ensured completion of daily deliverables in line with the Detailed Procedure Analysis Document (DPAD).
- Handling physical check and all payment related to physical security, Dividend reinvestment, fixed income, Maturity, which has been sent by Agent, Issuer admin and DTC/FED.
- Recorded trades in client books accurately and on time.
- Processed lockbox checks, SWIFT payments, and wire payments for clients.
- Reconciled general ledger and suspense accounts.
- Worked on applications such as TLM, ELM, TCS BaNCS, AIMS, IMS, EDM, Treasury Passport, and WCM.
Global Service Executive at HSBC Private Banking (2021-08 – 2022-08)
Process: Asset Servicing - Corporate Action and Income
- Performed pre-reconciliation of upcoming bond and equity income payments against internal records.
- Downloaded reports from custodians including DTCC, Euroclear, CEDEL, and BNY.
- Reconciled outstanding exceptions and breaks and took corrective actions to resolve them.
- Posted funds to client accounts once cash was allocated by custody.
- Notified relationship managers about mandatory and voluntary corporate actions.
- Processed client elections after confirmation and handled entitlement processing upon receipt from custody.
- Performed daily reconciliations to identify stock or cash breaks and resolved issues promptly.
- Worked on applications such as ADP, Broadridge, DTCC, Euroclear, CEDEL, and BNY.
- Completed daily tasks accurately and within deadlines.
- Prepared reports such as advance reports, preparation reports, cash allocation reports, and CA reports.
- Processed payments after allocation by custody.
- Performed next-day payment reconciliations to identify expected balances and discrepancies.
Associate at Deutsche Bank Operations (2022-08 – Present)
Process: Asset Servicing - Corporate Action and Income Processing
- Prepared reports such as event diary reports, alarm bell reports, exception reports, ACON reports, and end-of-day evidence reports.
- Reviewed corporate action events after processing to ensure accuracy and completeness.
- Coordinated deadline agreements with counterparties for corporate action events related to SBL positions or failing trades and sending out liabilities for the same.
- Sent booking instructions to the desk to amend trades in line with corporate action proceeds.
- Processed and released elections through Euroclear or FMS by sending MT565 messages.
- Sent reminders to internal desks and external counterparties regarding pending elections.
- Processed CAP module reports at month-end.
- Performed pre-reconciliation for upcoming corporate actions and income payments.
- Approved and processed income and redemption payments.
- Processed MT202 to claim payments for counterparties.
- Reconciled outstanding exceptions and breaks and resolved them promptly.
- Responded to internal and external queries in a timely manner.
- Reconciled stock and cash balances on a daily basis.
- Approved end-of-day checklists to ensure process completion and control compliance.
- Trained new joiners and supported access setup for required systems.
- Cross-trained on other processes and supported the team as needed.
- Performed UAT for application updates and supported the migration of new applications into the process.
- Worked on applications including Euroclear, DTCC, TLM, FMS, BaNCS, Event Repository, CMC, Message Broker, Golden Source PNB, Global One, Crest, eSpear, Hotscan, Computron, ACS and DB Trader.
