Akash Pal

Customer-focused Sales & Customer Service Professional with 3+ years of experience in the finance and aviation/travel sectors. Proven ability to manage high-volume customer interactions, resolve complex queries, drive revenue through upselling, and maintain service excellence. Skilled in communication, problem-solving, and multitasking in fast-paced corporate environments. Seeking opportunities in airline operations, travel services, or financial customer support roles.

Customer Care & Sales Executive - Kramana Travels - Dehradun

• Handled end-to-end customer support for flight bookings, cancellations, rescheduling, and fare queries
• Assisted customers with domestic and international airline policies, baggage rules, and refunds
• Achieved consistent sales targets through upselling airline services and travel add-ons
• Managed high call volumes while maintaining accuracy, professionalism, and customer satisfaction
• Coordinated with airline partners and internal teams to resolve ticketing and payment issues

Customer Care Executive - Ison

• Provided customer support for financial and service-based processes
• Resolved customer concerns related to accounts, transactions, and service requests
• Maintained detailed customer records and ensured compliance with company and data policies
• Delivered timely and empathetic solutions, contributing to positive customer experience metrics

Bachelor of Science - B.Sc. - Shri Guru Ram Rai University (2024)

Senior Secondary - 12th - Lovedale Academy (2020)

Secondary - 10th - Lovedale Academy (2018)