Application Support & MIS Reporting Specialist at Divine Systems (2025-10 – Present)
- Reduced post-deployment issues by validating application stability, as measured by a decrease in production defects, through structured manual and functional testing before every release.
- Improved data accuracy for management reporting, as measured by cleaner Excel-based MIS reports, by performing systematic data cleaning and basic SQL query extraction.
- Accelerated client on boarding and software adoption, as measured by faster go-live readiness, by leading on boarding sessions, end-user training, and requirement documentation.
- Strengthened UAT turnaround, as measured by fewer post-release escalations, by coordinating UAT cycles with cross-functional technical teams.
- Standardized support operations, as measured by improved audit-readiness, by maintaining requirement documents, issue logs, and support documentation.
Field Partner Manager at Simply Vyapar Apps Pvt. Ltd. (2025-06 – 2025-09)
- Grew the partner network by 40 new partners within 2 months, as measured by onboarding velocity, by executing structured prospecting, lead generation, and field engagement.
- Improved partner retention and satisfaction, as measured by sustained post-onboarding engagement, by conducting regular field visits and relationship management.
- Increased partner product adoption, as measured by feature utilization, by delivering structured product training and best-practice sessions.
Software Support Specialist & Business Development Executive at Bonrix Software Systems (2015-12 – 2024-02)
- Maintained SLA-compliant issue resolution across GST Billing, POS, CRM, and API-integrated applications, as measured by consistent client satisfaction scores, by managing end-to-end technical support via phone, email, and remote access.
- Reduced post-release defects, as measured by fewer client-reported issues, by performing manual testing and functional validation prior to deployment.
- Improved implementation success rate, as measured by on-time go-live delivery, by managing requirement gathering, configuration, deployment, and post-go-live support end-to-end.
- Increased software adoption among business users, as measured by reduced repeat support tickets, by conducting structured client training sessions.
- Improved knowledge continuity and reduced on boarding time for new support staff, as measured by documentation reuse, by building a repository of user manuals and troubleshooting guides.
Technical/Software Support at Sky Productivity Pvt. Ltd. (2014-03 – 2015-06)
- Resolved 90% of client issues within SLA, as measured by ticket closure time, by leveraging remote access tools for Android and PC troubleshooting.
- Improved system efficiency by 15%, as measured by reduced recurring defects, by collaborating directly with developers to resolve root-cause software issues.
- Increased user proficiency across 150+ trained users, as measured by reduced support dependency, by delivering structured on boarding and training programs.
- Achieved 95% customer satisfaction, as measured by post-resolution feedback scores, by providing multi-channel support via video calls, phone, and ticketing systems.
Volunteer, Art of Living Happiness Program at Art of Living
Supported registration and awareness initiatives, engaging participants and promoting program outreach.
