Akash Parshette
Virtual Assistant
Talent
PuneMember since October 13, 2026
knowledge of cloud platformsExperience with remote support toolsCRM ToolsAI ToolsKnowledge of ITIL processTicking toolsNetworking KnowledgeKnoweldge on SDLC
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knowledge of cloud platformsExperience with remote support toolsCRM ToolsAI ToolsKnowledge of ITIL process
About
Detail-oriented and customer-focused Technical Support Engineer with a strong foundation in troubleshooting software, hardware, and network issues. Skilled in incident management, ticketing systems, and providing timely technical assistance to ensure high customer satisfaction. Eager to learn new technologies and contribute to reliable IT operations.
Experience
Support Engineer at Arcap Reit Ai Solutions, India
- Provide Level 1 / Level 2 technical support to customers via phone, email, chat, or ticketing systems
- Log, track, and manage incidents using ticketing tools.
- Escalate unresolved issues to senior engineers or development teams with proper documentation
- Perform root cause analysis and implement permanent fixes to prevent recurrence
- Monitor system performance and ensure uptime and reliability
- Assist customers with product usage, configuration, and best practices
- Create and update knowledge base articles and technical documentation
- Follow SLAs, ITIL processes, and company support standards
- Collaborate with cross-functional teams (QA, DevOps, Product, Sales) to resolve issues faster
- Ensure data security and compliance while handling customer systems
- Provide support during on-call shifts or production incidents (if required)
Education
BE – Walchand Institute Of Technology Solapur, Solapur
Skills
Virtual Assistant
