SENIOR APPLICATION SUPPORT ANALYST
Send a job offer directly to this candidate
Experienced Senior Application Support Analyst with a strong background in incident, problem, and change management. Skilled in troubleshooting complex application issues, performing root cause analysis, and ensuring system stability. Proficient in SQL, ticketing tools like JIRA, and ITIL processes. Adept at collaborating with cross-functional teams to deliver timely resolutions and improve application performance.
Sales Officer - CASA - ICICI Bank Belgaum - Belgaum
(2014-01 - 2015-12)
Tech-Support Executive - 3Com Infotech Solution
(2015-01 - 2017-12)
A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems
Senior Associate at Crum & Forster - Fulcrum Digital
(2017-01 - 2020-12)
As a Senior Associate, I streamlined underwriting processes, managed renewals, new business, and endorsements, and ensured compliance with guidelines. I analyzed loss data, processed policy transactions, and approved premium endorsements, contributing to efficient risk assessment and quality assurance.
Senior Application Support - Culinary Digital
(2021-01 - 2026-12)
Application Support professional with expertise in incident/problem management, production monitoring, and release validation. Skilled in Service desk, BMS, SQL, API troubleshooting, job monitoring, and log analysis using SQL Database, IIS, and JIRA. Collaborative team player with experience in manual testing and resolving critical production issues.
Karnataka Secondary Education - MODERN ENGLISH SCHOOL NIPPANI (2008-01 - 2010-12)
Department Of Pre-University - Karnataka - VSM'S COLLEGE NIPPANI
BCA - Rani Channamma University - VSM BCA & BBA COLLEGE NIPPANI (2013-01 - 2013-12)
