Akash

Motivated and detail-oriented professional with experience in customer service, backend operations, and market research. Proven ability to communicate effectively, adapt to new systems quickly, and collaborate with teams to meet business goals. Seeking a dynamic role in a forward-thinking organization where I can contribute to growth and success.

Technical & Billing Specialist - Transcom

(2026-05 - 2026-10)

• Provide technical and billing support to customers using home security systems and smart-home services.
• Assist customers via live chat with troubleshooting for indoor/outdoor cameras, video doorbells, smart door locks, and panic pendants.
• Resolve equipment and service-related issues by providing appropriate troubleshooting and solutions.
• Explain monthly bills, charges, service fees, and billing breakdowns, including expected upcoming charges.
• Review customer accounts to provide accurate information and ensure effective resolution of technical and billing concerns.

Customer Service Associate - NLB Services (on behalf of NTT DATA)

(2024-10 - 2025-07)

• Managed backend operations for hotel and resort listings.
• Updated and maintained property data in internal systems.
• Ensured high accuracy of information across client platforms.

Customer Service Representative - Concentrix

(2023-02 - 2024-03)

• Resolved international customer queries via chat support.
• Delivered prompt and professional service, improving customer satisfaction.
• Maintained quality standards and response time metrics.

Associate (Marketing Research) - DreamlockMR

(2022-03 - 2023-02)

• Conducted surveys and analyzed market trends.
• Supported project execution and occasionally led team coordination.
• Assisted in generating insights for business decisions.

Bachelor's Degree (Honours) - Political Science - Delhi University (2019 - 2022)

12th (CBSE) - Govt. Co-ed Sarvodaya Vidyalaya, Sector 13, Dwarka (2019)

10th (CBSE) - Govt. Co-ed Senior Secondary School (2017)