Akash Prasad

Results-oriented Sales Professional with 10+ years of experience driving revenue growth, client acquisition, account management, customer retention, and business development across Logistics, Transportation, Recruitment, Immigration Services, Banking, Telecommunications, and BPO sectors. Proven track record of building strong client relationships, negotiating contracts, identifying business opportunities, and delivering customer-focused solutions. Skilled in consultative selling, lead generation, freight sales, customer retention, stakeholder management, and team leadership.

Freelance Consultant

(2025-11)

Undertook freelance projects and independent professional development activities and dedicated time to personal and spiritual commitments, including volunteer spiritual ministry work.

Senior Process Associate - Tata Consultancy Services Ltd.

(2025-11)

• Completed onboarding formalities; transitioned early due to role alignment considerations.

Specialist – Immigration - Integreon Managed Solutions (India) Pvt. Ltd.

(2024-11 - 2025-06)

• Managed client accounts and provided consultative support for H-1B petitions (initial, transfer, amendment, and extension), ensuring timely submissions and high client satisfaction.
• Built and maintained strong relationships with corporate clients and stakeholders, serving as a trusted point of contact throughout the immigration process.
• Prepared and reviewed immigration documentation, including Form I-129 and LCA filings, while delivering client-focused solutions and service excellence.
• Coordinated L-1, I-140, I-485, EAD, and PERM filings, ensuring efficient case management and retention of client accounts.
• Collaborated with attorneys, HR teams, and clients to identify service needs and support business growth opportunities.
• Managed a high volume of cases while maintaining compliance with USCIS, DOL, and ICE regulations.
• Utilized relationship management and stakeholder engagement skills to enhance client experience and strengthen long-term business relationships.

Load Booking Specialist - Ascend Truck Loads (India) Pvt. Ltd.

(2020-04 - 2024-03)

• Led and managed a team of associates responsible for freight sales, load booking, customer account management, and shipment coordination.
• Consistently achieved daily, weekly, and monthly sales and load booking targets by securing profitable freight opportunities through DAT Load Board and broker networks.
• Generated revenue by sourcing and booking freight loads, maximizing truck utilization and business profitability.
• Developed and maintained strong B2B relationships with brokers, carriers, and customers, contributing to customer retention and repeat business.
• Negotiated freight rates, service agreements, and transportation solutions to meet sales targets while maximizing margins.
• Assigned sales and operational targets to team members, monitored performance, and ensured achievement of team revenue goals.
• Trained and mentored associates on freight sales strategies, customer relationship management, rate negotiation, and account handling.
• Identified new business opportunities and expanded broker and carrier networks to increase load volume and revenue generation.
• Managed key customer accounts, ensuring high service levels, customer satisfaction, and long-term business growth.
• Acted as the escalation point for high-value accounts and complex negotiations, helping retain customers and protect revenue.
• Coordinated end-to-end load booking and shipment planning activities based on truck availability, customer requirements, and profitability targets.
• Monitored shipments through McLeod Software, ensuring timely delivery and proactive communication with customers.
• Collaborated with sales, operations, and carrier partners to improve service quality, achieve business targets, and drive organizational growth.
• Prepared sales and performance reports, tracked KPIs, and analyzed market trends to improve team productivity and sales performance.

Dispatcher - Om Shree Ganesh Containers Pvt. Ltd.

(2017-02 - 2019-06)

• Managed freight sales and load booking activities using DAT and Truckstop, consistently meeting daily and monthly load coverage targets.
• Coordinated with drivers, carriers, and customers to secure transportation solutions and maximize fleet utilization.
• Developed and maintained strong relationships with carriers and customers, contributing to customer retention and repeat business.
• Negotiated freight rates and service requirements to support revenue growth and profitability objectives.
• Achieved operational and sales targets by ensuring timely shipment scheduling and effective capacity management.
• Acted as the primary point of contact between customers, carriers, and drivers, delivering exceptional service and strengthening client relationships.
• Monitored shipments in real time, proactively resolving issues to maintain service levels and customer satisfaction.
• Identified opportunities to increase load volumes and improve carrier engagement through effective relationship management.
• Maintained dispatch records, tracked KPIs, and generated performance reports related to load bookings, carrier performance, and target achievement.
• Analyzed market and operational data to improve efficiency, support business growth, and enhance sales performance.

Senior HR Recruiter - Smart Recruiters

(2016-06 - 2017-01)

• Managed end-to-end recruitment for multiple client organizations, consistently achieving hiring targets and delivery timelines across various industries.
• Worked closely with different companies to understand workforce requirements and fulfill position-specific recruitment targets.
• Utilized job boards, social media platforms, referrals, and professional networks to generate candidate pipelines and meet client hiring demands.
• Developed strong relationships with hiring managers and stakeholders, acting as a trusted recruitment partner for talent acquisition needs.
• Screened, interviewed, and shortlisted candidates to ensure quality submissions and successful placements.
• Managed multiple client accounts simultaneously, ensuring target achievement, client satisfaction, and repeat business opportunities.
• Negotiated compensation packages and offers between clients and candidates, facilitating successful closures.
• Tracked recruitment KPIs, including hiring targets, submission ratios, interview conversions, and placement success rates.
• Collaborated with hiring managers on recruitment strategies, market insights, and talent availability to improve hiring outcomes.
• Maintained ATS and recruitment databases while preparing performance and target achievement reports for management review.

Senior Associate – BPO - Radius Global Solutions India BPO Pvt. Ltd.

(2015-11 - 2016-05)

• Managed American Express credit card customer accounts, resolving disputes while maintaining high levels of customer satisfaction and trust.
• Identified opportunities for cross-selling and upselling relevant credit card products, services, and account benefits based on customer needs.
• Consistently contributed toward customer retention and sales objectives through effective relationship management and consultative communication.
• Assisted customers with account inquiries, service requests, and product-related information, ensuring a seamless customer experience.
• Educated customers on available card features, rewards programs, and value-added services to increase product utilization and engagement.
• Coordinated with internal departments to expedite issue resolution and enhance customer satisfaction.
• Built strong customer relationships through proactive problem-solving, resulting in improved retention and loyalty.
• Maintained accurate customer records and tracked performance against service and sales-related KPIs.

Customer Relations Advisor - Tech Mahindra Business Services Ltd.

(2014-12 - 2015-06)

• Managed Vodafone Australia postpaid customer accounts, consistently meeting customer retention and service performance targets.
• Identified opportunities to upsell and cross-sell mobile plans, value-added services, and roaming packages based on customer requirements.
• Achieved individual and team sales targets through effective customer engagement and consultative selling techniques.
• Assisted customers with billing, roaming, account, and plan-related inquiries while promoting suitable products and services.
• Provided tailored connectivity solutions for international travelers, enhancing customer experience and driving additional revenue.
• Built strong customer relationships, contributing to increased customer loyalty, retention, and account growth.
• Collaborated with internal teams to resolve complex customer issues while maintaining high customer satisfaction scores.
• Monitored performance against KPIs, including sales conversions, customer retention, and service quality metrics.
• Maintained accurate customer records and documented sales opportunities through CRM systems.

Senior Technical Support Officer - Convergys India Services Pvt. Ltd.

(2014-06 - 2014-07)

Delivered technical support for hardware/software issues, diagnosing problems efficiently. Provided step-by-step guidance to ensure timely resolution. Assisted customers in navigating software/system functionalities, enhancing user experience.

Senior Customer Service Executive - Serco Global Services

(2014-03 - 2014-05)