Freelance Consultant
(2025-11)
Undertook freelance projects and independent professional development activities and dedicated time to personal and spiritual commitments, including volunteer spiritual ministry work.
Senior Process Associate - Tata Consultancy Services Ltd.
(2025-11)
- Completed onboarding formalities; transitioned early due to role alignment considerations.
Specialist – Immigration - Integreon Managed Solutions (India) Pvt. Ltd.
(2024-11 - 2025-06)
- Managed client accounts and provided consultative support for H-1B petitions (initial, transfer, amendment, and extension), ensuring timely submissions and high client satisfaction.
- Built and maintained strong relationships with corporate clients and stakeholders, serving as a trusted point of contact throughout the immigration process.
- Prepared and reviewed immigration documentation, including Form I-129 and LCA filings, while delivering client-focused solutions and service excellence.
- Coordinated L-1, I-140, I-485, EAD, and PERM filings, ensuring efficient case management and retention of client accounts.
- Collaborated with attorneys, HR teams, and clients to identify service needs and support business growth opportunities.
- Managed a high volume of cases while maintaining compliance with USCIS, DOL, and ICE regulations.
- Utilized relationship management and stakeholder engagement skills to enhance client experience and strengthen long-term business relationships.
Load Booking Specialist - Ascend Truck Loads (India) Pvt. Ltd.
(2020-04 - 2024-03)
- Led and managed a team of associates responsible for freight sales, load booking, customer account management, and shipment coordination.
- Consistently achieved daily, weekly, and monthly sales and load booking targets by securing profitable freight opportunities through DAT Load Board and broker networks.
- Generated revenue by sourcing and booking freight loads, maximizing truck utilization and business profitability.
- Developed and maintained strong B2B relationships with brokers, carriers, and customers, contributing to customer retention and repeat business.
- Negotiated freight rates, service agreements, and transportation solutions to meet sales targets while maximizing margins.
- Assigned sales and operational targets to team members, monitored performance, and ensured achievement of team revenue goals.
- Trained and mentored associates on freight sales strategies, customer relationship management, rate negotiation, and account handling.
- Identified new business opportunities and expanded broker and carrier networks to increase load volume and revenue generation.
- Managed key customer accounts, ensuring high service levels, customer satisfaction, and long-term business growth.
- Acted as the escalation point for high-value accounts and complex negotiations, helping retain customers and protect revenue.
- Coordinated end-to-end load booking and shipment planning activities based on truck availability, customer requirements, and profitability targets.
- Monitored shipments through McLeod Software, ensuring timely delivery and proactive communication with customers.
- Collaborated with sales, operations, and carrier partners to improve service quality, achieve business targets, and drive organizational growth.
- Prepared sales and performance reports, tracked KPIs, and analyzed market trends to improve team productivity and sales performance.
Dispatcher - Om Shree Ganesh Containers Pvt. Ltd.
(2017-02 - 2019-06)
- Managed freight sales and load booking activities using DAT and Truckstop, consistently meeting daily and monthly load coverage targets.
- Coordinated with drivers, carriers, and customers to secure transportation solutions and maximize fleet utilization.
- Developed and maintained strong relationships with carriers and customers, contributing to customer retention and repeat business.
- Negotiated freight rates and service requirements to support revenue growth and profitability objectives.
- Achieved operational and sales targets by ensuring timely shipment scheduling and effective capacity management.
- Acted as the primary point of contact between customers, carriers, and drivers, delivering exceptional service and strengthening client relationships.
- Monitored shipments in real time, proactively resolving issues to maintain service levels and customer satisfaction.
- Identified opportunities to increase load volumes and improve carrier engagement through effective relationship management.
- Maintained dispatch records, tracked KPIs, and generated performance reports related to load bookings, carrier performance, and target achievement.
- Analyzed market and operational data to improve efficiency, support business growth, and enhance sales performance.
Senior HR Recruiter - Smart Recruiters
(2016-06 - 2017-01)
- Managed end-to-end recruitment for multiple client organizations, consistently achieving hiring targets and delivery timelines across various industries.
- Worked closely with different companies to understand workforce requirements and fulfill position-specific recruitment targets.
- Utilized job boards, social media platforms, referrals, and professional networks to generate candidate pipelines and meet client hiring demands.
- Developed strong relationships with hiring managers and stakeholders, acting as a trusted recruitment partner for talent acquisition needs.
- Screened, interviewed, and shortlisted candidates to ensure quality submissions and successful placements.
- Managed multiple client accounts simultaneously, ensuring target achievement, client satisfaction, and repeat business opportunities.
- Negotiated compensation packages and offers between clients and candidates, facilitating successful closures.
- Tracked recruitment KPIs, including hiring targets, submission ratios, interview conversions, and placement success rates.
- Collaborated with hiring managers on recruitment strategies, market insights, and talent availability to improve hiring outcomes.
- Maintained ATS and recruitment databases while preparing performance and target achievement reports for management review.
Senior Associate – BPO - Radius Global Solutions India BPO Pvt. Ltd.
(2015-11 - 2016-05)
- Managed American Express credit card customer accounts, resolving disputes while maintaining high levels of customer satisfaction and trust.
- Identified opportunities for cross-selling and upselling relevant credit card products, services, and account benefits based on customer needs.
- Consistently contributed toward customer retention and sales objectives through effective relationship management and consultative communication.
- Assisted customers with account inquiries, service requests, and product-related information, ensuring a seamless customer experience.
- Educated customers on available card features, rewards programs, and value-added services to increase product utilization and engagement.
- Coordinated with internal departments to expedite issue resolution and enhance customer satisfaction.
- Built strong customer relationships through proactive problem-solving, resulting in improved retention and loyalty.
- Maintained accurate customer records and tracked performance against service and sales-related KPIs.
Customer Relations Advisor - Tech Mahindra Business Services Ltd.
(2014-12 - 2015-06)
- Managed Vodafone Australia postpaid customer accounts, consistently meeting customer retention and service performance targets.
- Identified opportunities to upsell and cross-sell mobile plans, value-added services, and roaming packages based on customer requirements.
- Achieved individual and team sales targets through effective customer engagement and consultative selling techniques.
- Assisted customers with billing, roaming, account, and plan-related inquiries while promoting suitable products and services.
- Provided tailored connectivity solutions for international travelers, enhancing customer experience and driving additional revenue.
- Built strong customer relationships, contributing to increased customer loyalty, retention, and account growth.
- Collaborated with internal teams to resolve complex customer issues while maintaining high customer satisfaction scores.
- Monitored performance against KPIs, including sales conversions, customer retention, and service quality metrics.
- Maintained accurate customer records and documented sales opportunities through CRM systems.
Senior Technical Support Officer - Convergys India Services Pvt. Ltd.
(2014-06 - 2014-07)
Delivered technical support for hardware/software issues, diagnosing problems efficiently. Provided step-by-step guidance to ensure timely resolution. Assisted customers in navigating software/system functionalities, enhancing user experience.
Senior Customer Service Executive - Serco Global Services
(2014-03 - 2014-05)
