Akash Rai
Customer support, subject matter expert
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About
I have 3+ years of experience in customer support, I am currently a subject matter expert. I have good spoken and written communication skills and customer handling skills. I'm a quick learner and I adapt to roles and changes very quickly.
I am highly dedicated and focused when it come to work. I like to keep work-life balance to have a happy and healthy relationship with with work and my family. I am currently looking for opportunities in Malaysia to relocate with near my relatives and to experience the multicultural environment.
Experience
Alorica
Customer support ll
Bangalore
Sep 2021- Current
- Subject Mater expert(promotion)
•Customer support
•Case escalation
•Semi-voice/chat process.
•Customer management
•Provide training/coaching and feed back for customer support I agent
•Time management
•Documentation
•Supervise customer support I agent
Xl Healthcare
Agent
Bangalore
2018-2020
•Voice support
•Clinic support
•Documentation
•Time management
•client/account manager
Education
College: North Bengal University (NBU)
Siliguri West Bengal
Degree B.A.
Year of passing: 2015
Graduate School: Greenview English School
