March 2019 - Current SWIGGY - Food Delivery Driver, KOLKATA, INDIA
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Coordinated work of team of drivers delivering across local area.
- Logged hours, mileage and order-related activities with company's app to maintain detailed records.
- Stayed in constant communication with dispatching team to quickly respond to delivery updates.
- Developed and maintained professional relations between customer, store personnel and company.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Maintained positive relationships with customers to promote continued business opportunities.
- Immediately addressed problems with customers to promote speedy resolution.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Processed payments, made change and provided receipts.
- Implemented policies and procedures across warehouse and shipping platforms.
- Drovemorethan70kmperdaytoserveasmanyas750customerspermonth across kolkata
June 2014 - February 2019 GM TRADE LINK – Store keeper/Delivery Driver, KOLKATA, INDIA
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Completed and submitted logs and paperwork every day to maintain records.
- Delivered packages to customer doorsteps and business offices.
- Followed company policies and procedures during shift.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained clean and orderly appearance while on shift.
- Tracked delivery information, mileage and fuel use while on shift.
- Completed on-time deliveries by choosing best and most efficient routes.
- Interpreted maps and followed written and verbal directions.
- Loaded and unloaded more than 50 items on delivery vans per shift.
