Akash Yadav

Results-driven Project Management professional with 10.6+ years of experience driving end-to-end execution of complex projects in data enrichment, market research, and GTM strategy. Proven ability to manage multiple client accounts as a SPOC, ensuring timely delivery, high-quality outcomes, and stakeholder satisfaction. Expertise in project planning, process optimization, and cross-functional collaboration.

Strong background in data enrichment, secondary research, primary research and CRM data strategy, combined with a track record of improving operational efficiency and delivering scalable solutions.

Associate Project Manager at Unthinkable Solutions (2022-04 – Present)

• Lead end-to-end execution of GTM Strategy & Operations projects, managing a team of 20+ members across project planning, resource allocation, timelines, escalations, stakeholder communication, and delivery governance while ensuring high-quality outcomes and operational excellence.
• Serve as the Single Point of Contact (SPOC) for stakeholders, driving requirement gathering, project planning, status reporting, issue resolution, and executive-level communication to ensure successful project delivery.
• Partner with cross-functional teams to enhance CRM data quality, account intelligence, and strategic data operations, enabling informed business decisions and improved operational efficiency.
• Design and maintain dashboards, reports, and performance trackers to deliver actionable insights, support leadership decision-making, and monitor KPIs, SLA adherence, and delivery quality.
• Develop and optimize SQL queries using Snowflake for data extraction, validation, reporting, and operational analysis, filtering, supporting business and project requirements.
• Drive process optimization and automation initiatives by collaborating with strategy, operations, and technical teams, resulting in improved workflow efficiency and reduced manual effort.
• Conduct Root Cause Analysis (RCA), implement quality assurance frameworks, and lead continuous improvement initiatives to strengthen data accuracy, operational excellence, and delivery consistency.
• Lead large-scale data governance and enrichment initiatives, including Account Firmographics, Employee & Industry Enrichment, Hierarchy & Duplicate Management, and Account Maintenance (Case Processing).
• Mentoring and upskilling team members through structured training sessions, process documentation, SOP creation, and knowledge-sharing initiatives, improving team capability, productivity, and delivery quality.
• Create and maintain project documentation, SOPs, process workflows, Jira-based task management, and reporting frameworks to ensure standardized project execution and knowledge management.

Team Leader at Astegic Infosoft (Salesintel) (2020-03 – 2022-03)

• Managed day-to-day team operations, task allocation, productivity tracking, escalations, and delivery management for data research and enrichment projects.
• Conducted data audits, validation checks, and quality reviews to ensure accuracy, compliance with client requirements, and continuous process improvement.
• Prepared analytical reports, dashboards, and operational trackers using Zendesk Support and internal portals to provide visibility into team performance, workflow status, and business metrics.
• Led onboarding, training, and knowledge-sharing sessions to improve process understanding, execution quality, and team productivity.
• Coordinated with cross-functional stakeholders to resolve operational issues, streamline workflows, and maintain high delivery standards under tight timelines.
• Maintained and managed client operational dashboards, reporting systems, and credit tracking processes while ensuring process adherence and accountability.
• Supported business operations through structured data management, reporting, and research activities, contributing to improved operational efficiency and client satisfaction.

Process Associate at Housmaid (2018-10 – 2020-02)

• Performed Quality Testing (QT) to support system development procedure and ensure accuracy.
• Working closely with the business team to set up the new processes.
• Identified and corrected reporting errors, ensuring accuracy in data and graphs.
• Reporting to manager on Daily, Weekly, Monthly, Quarterly and Yearly basis.
• Active involvement in Month-end closings.

Senior Car Consultant at Girnar Software (CarDekho) (2014-11 – 2017-11)

• Smart handling of LMS (Lead Management Software) regarding daily lead updates.
• Coordinating with the dealers on daily basis. Contributed Process Improvement Ideas for LMS & Webform which saved manual efforts of processors and employees.
• Updating the exact status of leads in LMS.
• Daily coordination with dealers & BO'S regarding sales.
• Managing the Compliance Audit for re-checking of the final operational task of the leads.

Master of Business Administration in Business Administration – Sikkim Manipal University