Senior Associate – (U.S. Background Verification) (Drug Testing Verifications & Occupational Health) - Disa Global Solutions
(2024-03 - 2026-01)
- Responsible for processing and verifying customer information related to Breath Alcohol Testing (BAT), as provided by laboratories.
- Carefully review BAT forms to identify test results (positive/negative), validate customer details (name, test date, screening method, signature), and ensure tests are within Turnaround Time (TAT) requirements.
- Apply relevant company policies and procedures to accurately assess and update test results in the system.
- Ensure timely and accurate handling of client requests, maintaining a strong focus on service efficiency and compliance.
- Uphold strict confidentiality and data privacy standards in accordance with company and regulatory guidelines.
- Collaborate with cross-functional teams to support workflow continuity and enhance customer satisfaction.
- Actively participate in team meetings, training sessions, and continuous process improvement initiatives.
Specialist | (U.S. Background Verification) (Department of transportation) - Sterling Talent Solutions
(2021-03 - 2023-06)
- Verified the accuracy and completeness of customer information and documentation.
- Followed up with customers to obtain any missing or incomplete details.
- Updated customer records in the system as required.
- Processed customer requests efficiently, ensuring compliance with company policies.
- Maintained a high level of confidentiality with sensitive customer information.
- Actively participated in team meetings and training sessions to enhance knowledge and skills.
- Collaborated with cross-functional teams to support customer satisfaction and ensure smooth workflow.
Senior CSA - WNS Global Services (Centrica - British Gas)
(2017-04 - 2020-03)
- Resolved customer queries through emails and letters.
- Managed and addressed customer complaints efficiently.
- Updated and maintained customer records in the British Gas system.
- Sent invoices to customers in a timely manner.
Senior CSE - Toppr.com
(2014-12 - 2017-02)
- Handled customer queries through calls, chats, and emails.
- Provided product information and resolved customer issues.
- Assisted users in navigating the platform and using its features effectively.
- Maintained accurate records of customer interactions and feedback.
- Collaborated with internal teams to ensure timely resolution of technical or service-related concerns.
