Akhil Pandey

Visa & Immigration Operations professional with 7+ years of experience across international visa processing, consular coordination, travel operations, business development and corporate communications. Hands-on experience with Tourist, Business, Employment and Medical visas, OCI and Passport services, Schengen visa processing, applicant interviews, document verification, courier/document logistics and high-volume processing of approximately 80–90 applications per day. Experienced in team leadership in Canada and stakeholder management in India.

Submission Officer / Visa & Passport Operations - BLS International - Canada

Managed high-volume visa and passport submissions in coordination with the Consulate General of India.

• Processed approximately 80–90 applications per day across OCI, Tourist, Business, Employment and Medical categories.
• Reviewed application forms and supporting documents for completeness, accuracy and compliance before submission.
• Conducted detailed OCI reviews, including verification of Landing Papers, Citizenship Certificates and Passports.
• Handled applicant interactions and interviews, including applicants from diverse nationalities and refugee-seeking backgrounds.
• Developed working knowledge of immigration landing codes and procedures to reduce language barriers and avoid miscommunication.
• Coordinated with Consulate stakeholders on application processing, clarifications and operational follow-ups.
• Managed courier processing and secure document/passport shipping workflows.
• Led/supervised team members and supported workload allocation, operational problem solving and service-level delivery.

Debt Collections Officer & Legal - Tahseel - Sharjah, UAE

Managed customer cases, documentation, follow-ups and legal/operational coordination in a regulated financial-services environment.

• Handled sensitive client interactions, escalations and deadline-driven case resolution.

Assistant Manager — Business Development & Strategy - Biocube Matrics Pvt. Ltd. - Gurugram

(2021-06 - 2022-09)

Managed business-development activities, client relationships and strategic coordination across projects.

• Prepared proposals, coordinated stakeholders and supported commercial growth initiatives.

Manager — Business Development & Corporate Communications - BLS International Ltd. - India

(2022-11 - 2023-02)

Managed corporate communications and business-development initiatives while supervising team activities.

• Coordinated with senior stakeholders and supported business meetings and relationship management.

Content Development Manager - PRProfessionals

(2023-02 - 2023-08)

Led a content team and managed cross-platform content strategy, editorial workflows and stakeholder requirements.

• Tracked digital performance and coordinated multiple concurrent deliverables under deadlines.

Customer / Operations Professional - Concentrix

(2025-02 - 2025-07)

Worked in a high-volume customer operations environment requiring structured communication, problem solving and adherence to process.

• Managed customer issues professionally while maintaining accuracy and service standards.

Bachelor of Arts - General - Indira Gandhi National Open University (IGNOU)

University-level coursework - Middle Eastern Politics / International Studies - Tel Aviv University (TAU) (2015 - 2018)