Akhilesh Pathania

A highly motivated and results-oriented techno legal professional with extensive experience in both collaborative and independent work environments. Demonstrates strong leadership abilities and excels in supporting and guiding teams towards achieving success. Equipped with sharp analytical skills, strategic thinking, and a deep understanding of legal principles, I am adept at navigating complex techno legal matters and providing practical solutions.

Skilled in conflict resolution, data analysis, and effectively communicating across all organizational levels, including drafting legal documents, making recommendations, and presenting findings. Seeking a challenging techno legal role where my expertise and skills can contribute to the organization's success while fostering my continued professional growth and development.

Legal Associate - AP & Associates - India

(2023-10)

• Successfully handled legal disputes at various Courts, Commissions/ Tribunals like DRT, PHRC etc.
• Matters related to Land.
• Disputes related to Negotiation/Conciliation and non-performance of Contracts, Motor Accident Claims and Criminal Cases etc.

Paralegal - AP & Associates - India

(2017-10 - 2023-09)

• Managing and organizing case files.
• Drafting legal documents such as contracts, depositions and pleadings.
• Conducting research, investigating facts and developing legal arguments.
• Summarizing cases and preparing reports.
• Preparing and filing documents with courts.

Process Leader - Capita India Pvt Ltd - Pune, India

(2016-09 - 2017-09)

• Managed and trained a team of 22 resources.
• Utilized NPS and CSAT analysis for evaluating the deliverables.
• Handled real time escalations on dead end situations escalated by advisors from diverse skill sets.
• Conducted refresher and up-skilling initiatives to raise awareness, identify stated and unstated needs of customers for successful identification of complaints in real time scenarios.
• Carrying out synopsis for dip in performance on KPI'S for Team and skill set.
• Conducting audits to ensure knowledge-based adherence so that business deliverable targets are met.
• Auditing client interactions to provide coaching and feedback to onshore advisors and advisors based in South Africa.
• Helping R&C team to investigate incidents.

Senior Analyst - Agilyst Consulting Pvt. Ltd. Subsidiary of EClerx - India

(2012-02 - 2014-01)

• Quality operations for US and UK based entertainment and telecommunication major, by being a part of sales team.
• Train people on specific modules specified by client.
• Responsible for smooth running of the team with similar thought process according to client's requirement.
• Identifying training needs (TNI) for the assigned process.
• Initiation of new ideas, translate/implement best practices to enhance process improvements.

Collections Advisor - BCW Group PLC - Glasgow, UK

(2006-10 - 2010-11)

• Collected outstanding payments on utilities, telephone bills, student loans.
• Liaising with clients, solicitors and interested agencies to raise queries and resolving disputes.
• Actively involved in weekend system testing for any enhancements or changes made to the platform to ensure it delivers the requirements set out from the operations point of view.

Process Associate - GECIS now GENPACT - Gurgaon, India

(2004-10 - 2005-07)

• Calling debtors in the US and collecting outstanding invoices of JC Penney's private labelled credit cards.
• Since the accounts had three invoices outstanding, my responsibility was to collect all three invoices i.e. two for previous months and one for the present month as soon as possible.
• Meeting monthly collection targets and daily call targets.

BALLB - Law - Glocal University (2023) Saharanpur, India

HND (Associate Degree) - Administration and IT - Clydebank College (2008) Glasgow, UK