Aki Agnihoutari

High-impact Operations Manager and MCA graduate with over 14 years of experience driving organizational efficiency. Expert in multi-team leadership, managing CRM, Sales, and Operations departments while providing high-level Executive Assistant (EA) support to senior leadership. Specialist in high-stakes client-facing interactions, ad budget handling, and technical troubleshooting to optimize profit margins.

Operations Manager - Get Data Back

(2021-05)

• Direct and align Operations, Sales, and CRM teams to meet fluctuating customer demands and corporate goals.
• Serve as a strategic partner to senior management, advising on facility needs and operational support.
• Translate corporate mandates into actionable directives for mid-level and junior staff.
• Lead supplier contract negotiations to secure favorable terms and improve margins.
• Coordinate strategic plans for administrative services to ensure maximum resource utilization.

CRM Manager - Vivahsanyog

(2016-01 - 2021-12)

• Built long-term loyalty through proactive face-to-face meetings, telephone calls, and digital engagement.
• Partnered with marketing to execute multi-channel campaigns, consistently hitting ambitious sales targets.
• Maintained 100% accuracy in CRM records to ensure seamless communication pathways.

Administrative Manager - KMG Group of Companies

(2012-01 - 2016-12)

• Controlled all office administrative tasks, including document preparation and filing to support efficiency.
• Managed the front desk team and resolved daily workday issues to support staff productivity.
• Analyzed operational data to identify root causes of administrative friction and implemented solutions.

Masters in Computer Applications - Computer Applications - IGNOU University (2014-12)

Bachelor of Computer Applications - Computer Applications - IGNOU University (2011-12)