Akib Shaikh

Cybersecurity professional with 4+ years of hands-on experience in endpoint security, threat detection, incident response, and identity access management (IAM). Proven expertise in the Microsoft Defender Suite (Defender for Endpoint, Defender for Office 365, Defender for Identity, Microsoft Entra ID), Microsoft Intune (MEM), and SIEM integrations with Microsoft Sentinel. Skilled MITRE ATT&CK mapping, SAML authentication flows, and RBAC configuration.

Mentor for 20+ engineers, consistently maintaining 95%+ CSAT while driving faster incident resolution and Microsoft product improvements.

Sr. Technical Support Advisor - Concentrix India Pvt Ltd (Microsoft CSS)

(2024-04)

• Own and resolve 500+ complex enterprise security cases across the Microsoft Defender Suite — Defender for Endpoint (MDE), Defender for Office 365 (MDO), Defender for Identity (MDI), Defender for Cloud Apps, and Microsoft Intune — reducing average case resolution time by ~25%.
• Perform threat hunting and alert triage using advanced hunting queries (KQL) in the Microsoft Defender XDR portal to identify malicious activity, lateral movement, and false positives.
• Investigate endpoint incidents by analyzing EDR telemetry, process trees, and network indicators; map findings to the MITRE ATT&CK framework to determine root cause and containment strategy.
• Support customers with Microsoft Sentinel SIEM integrations — configuring data connectors, analytics rules, workbooks, and Log Analytics workspaces for Defender for Endpoint, Entra ID, and Office 365 telemetry.
• Troubleshoot Microsoft Intune (MEM) issues including device onboarding/offboarding, compliance policies, Attack Surface Reduction (ASR) rules, Network Protection, and endpoint configuration profiles.
• Guide customers on Microsoft Entra ID (Azure AD) scenarios covering Conditional Access, MFA, SSO (SAML), RBAC, PIM, and licensing eligibility.
• Handle Defender for Office 365 investigations — quarantine management, Safe Links, Safe Attachments, antiphishing policies analysis.
• Maintain 95%+ CSAT and consistently meet SLA/KPI targets on productivity, quality, and resolution metrics.

Software Support Engineer (IAM) - Ilantus Services

(2022-06 - 2024-04)

• Delivered technical support for Identity Governance & Administration (IGA) solutions covering user lifecycle management, access certifications.
• Implemented and troubleshot Single Sign-On (SSO) integrations using SAML 2.0, OAuth 2.0, and OIDC across web-based and thick-client enterprise applications.
• Configured Multi-Factor Authentication (MFA) and adaptive authentication policies to strengthen identity security posture.
• Worked with CyberArk for Privileged Access Management (PAM) - vault operations, session management, and credential rotation.
• Supported privileged account and server onboarding workflows, access provisioning, and privileged account lifecycle activities within CyberArk PAM.
• Worked with password vaulting and automated credential rotation to reduce exposure of static privileged credentials and enforce secure access practices.
• Supported privileged session monitoring and session recording, reviewing user activity for troubleshooting, audit, and security investigation requirements.
• Troubleshot PAM access, authentication, and connectivity issues and supported least-privilege and RBAC-based privileged access controls.
• Managed Oracle SQL databases, monitored ServiceNow ticket queues, and generated client reports ensuring 99% uptime through proactive monitoring.

B.Sc. - Computer Science - Anjuman Khairul Islam's Poona College of Arts, Science & Commerce (2017-06 - 2020-11)